JW Marriott Phu Quoc Emerald Bay Resort & Spa

9.4
/10
Exceptional
335 reviews

What Guests Say About Their Stay

Phoebe P.
10.0
/ 10
Just like a fantastic dream!!!
In the Area
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Eco-Tourism At Bai Khem, An Thoi Town, An Thoi Township, Phu Quoc, Kien Giang Province, Vietnam

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
JW Marriott Phu Quoc Emerald Bay Resort & Spa is a resort in a good neighborhood, which is located at An Thoi Township. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JW Marriott Phu Quoc Emerald Bay Resort & Spa

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Eco-Tourism At Bai Khem, An Thoi Town, An Thoi Township, Phu Quoc, Kien Giang Province, Vietnam
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Others 2 JW Marriott Phu Quoc Emerald Bay Resort & Spa

Discover More About JW Marriott Phu Quoc Emerald Bay Resort & Spa

Location


JW Marriott Phu Quoc Emerald Bay Resort & Spa is a resort in a good neighborhood, which is located at An Thoi Township.

About JW Marriott Phu Quoc Emerald Bay Resort & Spa

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JW Marriott Phu Quoc Emerald Bay Resort & Spa exclusively for you.

JW Marriott Phu Quoc Emerald Bay Resort & Spa is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa.

All facilities in JW Marriott Phu Quoc Emerald Bay Resort & Spa

Others JW Marriott Phu Quoc Emerald Bay Resort & Spa
Others

Things to Do

  • Shops
  • Romantic proposal packages
  • Beach umbrella
  • Hot tub
  • Outdoor pool
  • Private beach
  • Barbecue
  • Picnic area
  • Garden
  • Spa
  • Beach towel
  • Sauna
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Bar
  • Poolside bar
  • Beach Bar
  • Breakfast
  • Snack bar

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference center
  • Business center
  • Conference rooms

General

  • Banquet
  • Ballroom
  • Parking
  • Terrace

Family-friendly Facilities

  • Kids club
  • Children pool

Sports and Recreations

  • Fitness center
  • Billiard

Transportation

  • Limo or town car service

Connectivity

  • Free WiFi

Nearby Facilities

  • Souvenir shop

Accommodation Policy & General Information in JW Marriott Phu Quoc Emerald Bay Resort & Spa

Important Note
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property has a strict no-smoking policy. Violators will be subject to a fine of VND 5,000,000.

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Phu Quoc Emerald Bay Resort & Spa
244
Number of floors in JW Marriott Phu Quoc Emerald Bay Resort & Spa
6
Another facilities in JW Marriott Phu Quoc Emerald Bay Resort & Spa
Shops, Romantic proposal packages, Beach umbrella, Hot tub, Outdoor pool

Frequently asked question in JW Marriott Phu Quoc Emerald Bay Resort & Spa

What are available facilities at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
There are top facilites at JW Marriott Phu Quoc Emerald Bay Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Phu Quoc Emerald Bay Resort & Spa?
The standard check-in time at JW Marriott Phu Quoc Emerald Bay Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does JW Marriott Phu Quoc Emerald Bay Resort & Spa provide breakfast?
Yes, JW Marriott Phu Quoc Emerald Bay Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in JW Marriott Phu Quoc Emerald Bay Resort & Spa

9.4
Exceptional
From 239 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

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Traveler Reviews JW Marriott Phu Quoc Emerald Bay Resort & Spa

Number of reviews per page
20
40
Top reviews
Jason
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was a wonderfully peaceful hotel and a quiet private location
Trung
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

super fancy resort with high end quality of services as well as the aesthetics if the architectures around the resort. Staffs were friendly and hospitable. Thai curry dish ordered at Fugit restaurant was sub oar, lacks a bit of real Thai curry experience and flavor. The pools are nice and spacious and the resort is kept very clean and private. Beautiful private beach with white sands
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Trung
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was extremely friendly and polite. The resort is very beautiful and clean. Plenty of pool option to choose where you want to swim. The beach was clean and sandy and not too deep, you can walk 50 meters out and the water is still not over your head
Nicolas
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The beach, the historic university theme
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Excellent services no matter front desk, restaurants and concierge. Wonderful buffet breakfast.
Joana
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.
Verified traveler
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

It was definitely one of our best trips and hotel stays. Upon arriving, all the staff welcomed us and made us feel at home. There are three beautiful pools and easy access to the private beach. I highly recommend the half-board package. The food was good, with generous portions. Overall, it was a flawless stay for three nights. Thank you!
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Clarissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We had an amazing stay! Property is well maintained, rooms are large and comfortable, pool and beach are great! Good restaurant options! My only complain would be service and pool and restaurants, it was very slow.
Eng Kiat William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!
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Bo yeon
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Beautiful property and staffs are very kind and proefessional. Able to enjoy both beautiful beach and the pool areas.
Verified traveler
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

It was beyond my expectation. Exceptionally good!
Bradley
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Best area
Trinh
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Quiet atmosphere
Verified traveler
10.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

The best resort in Phu Quoc. We are going to make another reservation for this winter. That's how much we enjoyed it. A fun and unique concept with excellent maintenance, service, food & beverage. The location was also important for me. Personally, I prefer An Thoi area to Long Beach. Thank you to Manager Phoung who took good care of us, and Instructor Ha for a wonderful yoga experience by the beach during sunrise.
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Shanholtz
10.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.
Jacqueline
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!
Thuy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
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Nin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
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Van
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Perfect for relax and enjoy ❤️
Zachary
icon-Leisure
Leisure
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.
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