Melia Bavi Mountain Retreat

Dear Valued Guest, This is a brief message from Melia Barbie Resort. Thank you so much for choosing Melia Barbie Resort and for taking the time to share your valuable feedback after your stay. We are delighted to hear that you enjoyed the resort's beautiful natural scenery. However, we apologize if anything did not meet your expectations. We will forward your valuable comments regarding the service, swimming pool, restaurant, and children's play area to the relevant departments and will strive to improve. We are committed to continuously improving our services to ensure all guests are satisfied. We look forward to welcoming you back again. We hope your next stay will be even more memorable. Thank you. Tony Boo Customer Experience Manager Melia Barbie Resort

Dear Mr. Hoang, Thank you for sharing your experience about Melia Bavi Mountain Retreat. We are very pleased to receive your positive review about the Resort's services. Hopefully you will continue to choose the Resort as the destination for your next trip to Ba Vi. Sincerely thank. Nhung Ngo is in charge of Customer Experience and Sustainable Development

Mr. Dear Vu Trung, Thank you for visiting and taking the time to share your feelings about your stay at Melia Bavi Mountain Retreat. Melia Bavi is where we bring customers a special experience with a journey back to green nature, fresh space, where you can freely immerse yourself in the magnificent scenery. We really thank you for your positive comments about the rooms and culinary services at Melia Bavi, and also thank you for your comments about the culinary services at the Resort and will make adjustments. more suitable to bring the best experience to each customer. Hopefully, one day soon, we will welcome you back again! Best regards, Nhung Ngo In charge of Customer Experience and Sustainable Development

Dear Minh Thai To, Thank you for visiting and taking the time to share your impressions of your stay at Melia Bavi Mountain Retreat. Melia Bavi is the place where we bring customers a special experience with the journey back to the green nature, fresh space, where you can fully immerse yourself in the magnificent scenery. We really appreciate your positive comments about the accommodation and services at Melia Bavi. At the same time, thanks for your advice, we also hope that guests who come to Melia Ba Vi always enjoy the beauty of nature here in their favorite weather. Hopefully, one day not far, we will be welcoming you back again! Best regards, Nhung Ngo Responsible for Customer Experience and Sustainable Development

Dear customers Dinh Thi Van, On behalf of the Management and staff, thank you for taking the time to share your experience at the resort. Customer satisfaction and comfort is always our top priority, therefore, we sincerely apologize for the inconvenience you and your family experienced during your last vacation. Through her suggestions, the Management Board has seriously examined and planned training to further improve service quality and customer experience. We hope to have the opportunity to welcome you back with an upgrade in service and experience. Wishing you and your family stay healthy and safe! Best regards, Nhung Ngo is in charge of Customer Experience and Sustainable Development