Mövenpick Resort Waverly Phu Quoc

Great place with great amenities. Breakfast was great with many selection.

We had a wonderful stay - the property grounds are so beautiful! There are 3 main pools also the villas have their own small pool ( we stayed in a one bedroom) the location is peaceful, there are some restaurants within walking distance. The bed is super comfortable. Staff are wonderful- I highly rate the property A note to management is that I feel the food could be better / improved

Nice resort, but quite pricey for what it offers. Very nice rooms and big. Food is just ok. Good choices at breakfast buffet, but all is just ok in taste. And for a French owned resort, the coffee is quite miserable compare to what we experienced elsewhere in Vietnam.

The only issue is deposit paid at the time of check in doesn’t get released 24 hours after check out

Buffet was not good. The rest is good, the room, the service, the resort were satisfactory.

Movenpick hotel and resort in Phu- Quoc is one of the most beautiful and enjoyable resorts that I stayed in. It has very unique and nice architecture, huge swimming pool, private beach with a lot of palm trees for shade, excellent breakfast and very friendly service. In contrast to the highly polluted Ho Chi Minh, the air is clean and skies are blue. I will definitely visit again!

The room is outdated, the pillows should be replaced, because the scalp oil soaked in and it’s too smelly even the pillow cases changed daily. The staff service was a hit and miss. Some are nice like Dennis, Alice, Mint, Annie and Hien at Sky lounge. But others had some attitude. The service should be more consistent.

Excellent Stay

Everything was perfect . Especially the staff are all very king and helpful .

Great

Chocolate hour was a good concept but chaotic in practice with kids stuffing their face into the chocolate fountains

Extremely mid

Mini fridges barely work and when asked staff argued that they were just coolers (after 24 hours waters were barely less than room temperature, frankly unacceptable). Breakfast was good but restaurants at the resort were insultingly expensive for what you get and were clearly taking advantage of the isolation. Air conditioner could not get the room cool enough which added to the frustration. Many amenities that were supposed to be included carried extra charges like the bikes. Beach was nice but small. A place with potential that needs work. Not a 5* hotel in my opinion.

The hotel location is well located in the middle of the island, dining, shopping is very convenient... overall rating is excellent

I spent a week recently here staying in the superior room 1 king bed,balcony,sea room. Room was great the view was amazing, nice and clean. There are a few things that let this resort down firstly the breakfast buffet, every morning the hot food section was cold the hashbrowns were like golden rocks, bacon,sausages and everything else in the hot section freezing cold. It was very much catered for the chinese tourists. It was dissapointing that you could only get a lift by the resort golf buggies at specific times to the front of the resort even when the buggies are just sitting there nobody is willing to take you or do anything extra out of the designated times. If going into town each day is important to you unfortunately the Movenpick owned bus into town only goes once day from 1800 till 2130 and you also need to pay for that bus trip its not expensive but I feel like they should offer different times to run into town throughout the day/night. It's the little things that let this resort down. Would i stay there again probably not.

Well maintained and functional - but overall attitude of staff from reception to restaurants (except Aura staff) was unwelcoming. Additionally language barrier of English is a challenge and there is no staff to help clarify.

Could not pay me to stay at this property again. Staff- non responsive, rude and no sense of service. Property/rooms- property keeps aircon off to save money. Pillows and rooms smell of mould and sweat. You get what you pay for. However, I would not rate it 5 stars. More like a 3 star property,

Nice bathroom and room deco. Room is spacious. Kids loved the chocolate bar and the pool. Breakfast has a great variety of food but closed a bit early.

So far, the worst customer experience I’ve had in a hotel. The front desk staff is unpleasant — it almost feels like you're bothering them by asking simple questions. Even the simplest requests, like being shown to the right door, turn into something complicated. The hotel is huge and soulless. Very disappointed — I do not recommend this place.

4 * L'hotel est magnifique mais l'espace aménagé sur la plage est beaucoup trop compacté et manque de chaises. Clairement pas comme sur la photo de l’hôtel. Le service au restaurant est très lent et désorganisé par contre le personnel est vraiment gentil et attentionné malgré tout.