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Pelican Halong Cruise
Others
8.4
/10
Very Good
27 reviews
What Guests Say About Their Stay
preeti
10.0
/ 10
The cruise was great. We were a family of four and we had a nice time. Everything was as promised and they were very punctual. The food was good and a lot of options were available. Ha long bay is breathtaking and the this cruise is a perfect way to see it
Verified traveler
10.0
/ 10
Amazing trip with so many activities! We did 2 nights, 3 days and had a great mix of things to do from the itinerary and chill time on the boat. We went off peak season so was not too busy or touristy although it was not empty.
The staff were great and really accommodating, nothing was ever too much. Safety standards on Pelican were very high. The food was also great on board and they made a real effort with the service. Highlight was the view from the room - waking up to the scenery outside was second to none! 10/10 would recommend. Thankyou Pelican!
Arturo
10.0
/ 10
Amazing experience! Ihighly recommend Azalea Cruise! Halong bay area is already amazing, and the crew at Azalea 1 were just incredible The food, hospitality and everything was unbelievable! The staff are so nice specially Elle, she was so helpful and always smiling!
My only suggestion is to change the visit to the village, is a bit long and not much to do or see there, maybe do the cooking class there?
But in general it was really really good! The rooms are so big and the views are breath taking, the whole program is very entertaining!
entertaining!
If you are traveling from Hanoi recommend you use their transport service, the car is huge and super comfortable.
100% recommended!
In the Area
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Block 15, Pelican Private Lounge, Tuan Chau Island, Tuan Chau Ward, Ha Long City, Quang Ninh Province, Vietnam
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
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What's around Pelican Halong Cruise
Block 15, Pelican Private Lounge, Tuan Chau Island, Tuan Chau Ward, Ha Long City, Quang Ninh Province, Vietnam
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Location
Staying at Pelican Halong Cruise is a good choice when you are visiting Tuan Chau Ward.
About Pelican Halong Cruise
The accommodation’s fitness center is a must-try during your stay here.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Pelican Halong Cruise exclusively for you.
Get precious and unforgettable moment during your stay at Pelican Halong Cruise.
All facilities in Pelican Halong Cruise
Others
General
- Banquet
- Smoking area
- Parking (surcharge)
- Terrace
Hotel Services
- Tours
- Luggage storage
- 24-hour Receptionist
- Concierge
Things to Do
- Spa
- Marina
- Barbecue
Public Facilities
- Others
- Restaurant
- Safety deposit box
Transportation
- Airport transfer
- Limo or town car service
Food and Drinks
- Bar
- Breakfast
Shuttle Service
- Cruise shuttle (surcharge)
- Airport transfer (surcharge)
Connectivity
- Free WiFi
Business Facilities
- Meeting rooms
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Pelican Halong Cruise
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Self parking fee: USD 10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- New Year's Day (January 1) Gala Dinner per adult: USD 25.00
- Gala Dinner on January 25 per adult: USD 25.00
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the cruise terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Please be advised that this property is a cruise ship and not a standard hotel. Cruises are required to register guests with Ha Long Bay Management Authority and Port Authority Permits at least 24 hours in advance of departure. Check-in is 11:45 AM-12:30 PM at Pelican Halong Cruise's departure lounge, located at Tuan Chau marina. Guest registration requires: full name, date of birth, nationality, passport, and Vietnam visa.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
11:30 - 12:30
Check-out:
Before 09:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | 11:30 - 12:30 - Before 09:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Pelican Halong Cruise | 20 |
Number of floors in Pelican Halong Cruise | 3 |
Another facilities in Pelican Halong Cruise | Banquet, Smoking area, Parking (surcharge), Terrace, Tours |
Frequently asked question in Pelican Halong Cruise
What are available facilities at Pelican Halong Cruise?
There are top facilites at Pelican Halong Cruise such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pelican Halong Cruise?
The standard check-in time at Pelican Halong Cruise is starting from 11:30 - 12:30 while the latest check-out time is at Before 09:00
Does Pelican Halong Cruise provide breakfast?
Yes, Pelican Halong Cruise provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pelican Halong Cruise?
Pelican Halong Cruise is a 4.5-star hotel.
How many floors does Pelican Halong Cruise have?
Pelican Halong Cruise has 3 floors.
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More Reviews from Other Guests in Pelican Halong Cruise
Other sources (27)
8.4
Very Good
From 27 reviews
Cleanliness
8.4
Room Comfort
8.4
Service and Facilites
8.8
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Traveler Reviews Pelican Halong Cruise
Number of reviews per page
20
40
Top reviews
Elia
Leisure with Partner
4.0
/10
Reviewed 158 week(s) ago
Expedia Group verified review
the staff was nice enough. the stay was far from luxurious. paying that amount of money for a room and being charged a ridiculous amount for watered down alcohol not to mention so much as a free water or soft drink i understand that is out of the staffs control. being fed reheated pasta and rice ,paper thin sliced chicken with mustard, bland barely warm fish. it was a pathetic experience for the price. again mostly out of the control of the staff. simply would not recommend.
Read More
ROBERT
Leisure with Partner
10.0
/10
Reviewed 208 week(s) ago
Expedia Group verified review
Fantastic cabin exta gifts for our wedding anniversary
preeti
Friends and Family
10.0
/10
Reviewed 294 week(s) ago
Hotels.com verified review
The cruise was great. We were a family of four and we had a nice time. Everything was as promised and they were very punctual. The food was good and a lot of options were available. Ha long bay is breathtaking and the this cruise is a perfect way to see it
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 294 week(s) ago
Expedia Group verified review
Amazing trip with so many activities! We did 2 nights, 3 days and had a great mix of things to do from the itinerary and chill time on the boat. We went off peak season so was not too busy or touristy although it was not empty.
The staff were great and really accommodating, nothing was ever too much. Safety standards on Pelican were very high. The food was also great on board and they made a real effort with the service. Highlight was the view from the room - waking up to the scenery outside was second to none! 10/10 would recommend. Thankyou Pelican!
Read More
Verified traveler
Leisure with Partner
8.0
/10
Reviewed 315 week(s) ago
Expedia Group verified review
Boats need to be renovated for a better and more pleasant stay
Arturo
Leisure with Friends
10.0
/10
Reviewed 316 week(s) ago
Expedia Group verified review
Amazing experience! Ihighly recommend Azalea Cruise! Halong bay area is already amazing, and the crew at Azalea 1 were just incredible The food, hospitality and everything was unbelievable! The staff are so nice specially Elle, she was so helpful and always smiling!
My only suggestion is to change the visit to the village, is a bit long and not much to do or see there, maybe do the cooking class there?
But in general it was really really good! The rooms are so big and the views are breath taking, the whole program is very entertaining!
entertaining!
If you are traveling from Hanoi recommend you use their transport service, the car is huge and super comfortable.
100% recommended!
Read More
Yichun
4.0
/10
Reviewed 324 week(s) ago
Hotels.com verified review
We were on the boat 2 night 3 days. Really not worth the money. The food was terrible as they try to make it more high end with 5 different western dishes but instead should just service bah mi or other local food. The view was great but it would be enough after 1 night. Especially because the condition of the boat is old and there was so much dirt in the aircon.
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Verified traveler
8.0
/10
Reviewed 325 week(s) ago
Hotels.com verified review
The boat offered great service and Halong Bay is truly one of the most beautiful places in the world. The only drawback of the cruise was the itinerary which was very repetitive as we did a 3 day 2 night cruise. Also, the food was nothing special and the AC in our room was very weak. But still, I would highly recommend Pelican.
James
10.0
/10
Reviewed 346 week(s) ago
Hotels.com verified review
The cruise was amazing great service from friendly staff that were willing to do anything to help. I just wouldn't use there transport service from Hanoi as the van drives extremely slow 70 - 80kmh resulting in a 3hr drive that could be done in 1hr 30mins in a private car as they do 130kmh. Over all the cruise was amazing excellent accommodation and food I would suggest 2 nights other wise it is very rushed and not relaxing at all.
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Jessica
10.0
/10
Reviewed 380 week(s) ago
Hotels.com verified review
Wow I cannot recommend this cruise enough. We had heard really mixed reviews about Ha Long Bay. In my personal opinion it was 100% worth it. Some things to note what cruise you pick and duration depends on what you see and how crowded it is. The people who complained to me were people who did crappy cruises or one day trips. I did my research this cruise was one of the most recommended and I did the two night option. This gives you the opportunity to get away from the crowds. While you still get to visit the touristy sights like the hike and caves the second day we were alone all day in Ha Long Bay. The crew is amazing so accommodating and kind. My friend got sick one day from sun poisoning and they checked in on her and tired to make her as comfortable as possible. The food was actually good. Buffet lunch then a 5 course dinner with options such as steak or sea bass. Breakfast buffet with seafood 4 course lunch followed by another 5 course dinner. I do not have a single thing to complain about. I would highly recommend Pelican and the two night cruise.
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Verified traveler
4.0
/10
Reviewed 422 week(s) ago
Hotels.com verified review
I do expect more at this price and this level of Cruise. But the condition and cleanliness are surely below standard, furnitures are old, broken and a bit dirty. Their schedule is always delayed. Keep shortening our activities. One of the staff secretly took photos of my wife and other female customers, and feel angry with me after I discovered his misconduct!! It is horrible! The only good thing is the beautiful scene of Halong Bay, but this is nothing about the cruise's service.
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Nageswara
8.0
/10
Reviewed 431 week(s) ago
Hotels.com verified review
There are so many cruises that one can pick on Halong Bay. We picked Pelican based on the rating and friends feedback. The service is good and we are well taken care of. Guides are good. For vegetarians the food choice is limited but good enough to survive a day.
Verified traveler
8.0
/10
Reviewed 447 week(s) ago
Hotels.com verified review
The cruise experience was pleasant. However, we encountered a very unfortunate incident whereby we booked the shuttle bus service from our Hanoi hotel pick up to the cruise. We were told the pick up would be at 7:15. However, the bus did not arrive until 8am so we decided to take a taxi all the way to Halong. We were never notified of the delay. When we tried to call the sales representative about 20 times there was no pick up. When he finally picked up we have already boarded the taxi. We requested a refund for the shuttle bus and for them to pay for a portion of our taxi ride (total $80usd). They only agreed to pay for the shuttle bus refund but any portion of the taxi. We were very frustrated as we felt we were not notified. Their explanation was that there was a traffic jam hence they had to pick up other customers at other hotels first. I do not buy their excuse as I saw another cruise shuttle bus come pick up customers who stayed at the same hotel as us. Terrible customer service despite the enjoyable cruise stay.
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Atul
10.0
/10
Reviewed 453 week(s) ago
Hotels.com verified review
Amazing! Highly recommend!!
Verified traveler
8.0
/10
Reviewed 517 week(s) ago
Hotels.com verified review
We had a good time in this cruise. Room is nice and clean, staff are nice as well.
nicholas
4.0
/10
Reviewed 561 week(s) ago
Expedia Group verified review
While the four hour ride to and from Hanoi is inevitable, the service was terrible, no English spoken, and you never know what is going oj with the shore visits. Food quality was sub par at best-- dinner was inedible. I guess I'm glad we did one of the better cruises in halong bay because I dont want to know what others would be like. At checkout our bill was a mess and they over charged us but couldn't be remedied because of the language barrier. It also took over an hour for our arranged transportation to arrive to take us back to Hanoi for our flight. A bit stressful. Now fighting with credit card company.
I would skip the overnight cruise and instead do a day cruise and spend the night on shore in the city of ha long.
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Verified traveler
Leisure with Partner
8.0
/10
Reviewed 319 week(s) ago
Expedia Group verified review
Relación calidad precio dificil de igualar.
Por 16 € la noche (2 personas) con desayuno hay poco más que decir. El aire no funcionaba al máximo pero no pasamos calor.
Sin duda repetiré!
Verified traveler
10.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
Totally worth it. The experience lit up our trip in Hanoi.
Very nice staff and scenery. Fun itinerary.
Only thing to be aware is that the fee doesn't cover transportation from Hanoi. (But do book with them.)
yves
10.0
/10
Reviewed 338 week(s) ago
Hotels.com verified review
Tres belle croisiere.
Verified traveler
10.0
/10
Reviewed 347 week(s) ago
Hotels.com verified review
여러 활동으로 지루하지 않았고, 주변 환경만으로도 가치는 충분함. 크루들 또한 매우 친절하였음. 다만 저녁 식사는 약간 조정이 필요하다고 여겨짐.
Number of reviews per page
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40
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