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Silk Castle Hotel & Spa

Hotels
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7.6
/10
Pleasant
41 reviews

What Guests Say About Their Stay

Birgit

10.0
/ 10
Everything was clean, staff was very friendly, the breakfast which was included was very good. Would come again any time.

James

10.0
/ 10
This hotel was perfect location in the old quarter next to the lake and many restaurants and cafes. Swtea was really helpful in providing suggestions of where to eat and helping organise a massage with the staff. Also pepper was very friendly and able to help with booking trips and travel.

Johnny

10.0
/ 10
Dzung pepper was extremely friendly, kind and helpful with everything! The front receptionist answered all questions and the door holder works so hard! It was an amazing experience and everyone would enjoy!
In the Area
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52A Cau Go - Hang Bac - Hoan Kiem, Hang Bac, Hoan Kiem, Hanoi, Vietnam, 100000

Main Facilities

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Laundry service
Luggage storage
Elevator
Disabled access friendly
Lockers
24-hour Receptionist
Silk Castle Hotel & Spa is a hotel is located at Hang Bac. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Silk Castle Hotel & Spa

52A Cau Go - Hang Bac - Hoan Kiem, Hang Bac, Hoan Kiem, Hanoi, Vietnam, 100000
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Exterior Silk Castle Hotel & Spa
Others 2 Silk Castle Hotel & Spa

Discover More About Silk Castle Hotel & Spa

General
Near Hoan Kiem Lake

Location
With a stay at Silk Castle Hotel & Spa, you'll be centrally located in Hanoi, within a 5-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. This hotel is 0.5 mi (0.8 km) from St. Joseph's Cathedral of Hanoi and 0.8 mi (1.2 km) from Hanoi Opera House.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Ha Noi Gallery - 0.1 km / 0.1 mi
The Old Quarter Gallery - 0.1 km / 0.1 mi
Thang Long Water Puppet Theatre - 0.1 km / 0.1 mi
Hoan Kiem Lake Weekend Walking Street - 0.2 km / 0.1 mi
Dong Kinh Nghia Thuc Square - 0.2 km / 0.1 mi
Hoan Kiem Lake - 0.2 km / 0.1 mi
Ngoc Son Temple - 0.2 km / 0.2 mi
Ta Hien Street - 0.3 km / 0.2 mi
Hanoi Old Town Night Market - 0.3 km / 0.2 mi
Hang Gai Street - 0.3 km / 0.2 mi
Ancient House - 0.4 km / 0.2 mi
Hanoi Municipal Party Committee - 0.5 km / 0.3 mi
Bach Ma Temple - 0.6 km / 0.4 mi
Ly Thai To Park - 0.6 km / 0.4 mi
Lý Thái Tổ Monument - 0.7 km / 0.4 mi

The nearest major airport is Noi Bai Intl. Airport (HAN) - 28.5 km / 17.7 mi

Facilities
Pamper yourself with onsite body treatments and facials. Additional amenities at this hotel include complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms
Make yourself at home in one of the 30 air-conditioned rooms featuring minibars and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and bidets.

All facilities in Silk Castle Hotel & Spa

Entertainment Facility Silk Castle Hotel & Spa
Entertainment Facility
Common Space Silk Castle Hotel & Spa
Common Space
Exterior Silk Castle Hotel & Spa
Exterior
Others Silk Castle Hotel & Spa
Others

Food and Drinks

  • Buffet breakfast
  • Breakfast

Things to Do

  • Spa

Connectivity

  • Free WiFi

General

  • Lockers
  • Terrace

Accessibilty

  • Disabled access friendly

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Accommodation Policy & General Information in Silk Castle Hotel & Spa

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 11:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Silk Castle Hotel & Spa
30
Number of floors in Silk Castle Hotel & Spa
9
Another facilities in Silk Castle Hotel & Spa
Buffet breakfast, Breakfast, Spa, Free WiFi, Lockers

Frequently asked question in Silk Castle Hotel & Spa

What is normal check-in & check-out time at Silk Castle Hotel & Spa?
The standard check-in time at Silk Castle Hotel & Spa is starting from From 14:00 while the latest check-out time is at Before 11:30
Does Silk Castle Hotel & Spa provide breakfast?
Yes, Silk Castle Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Silk Castle Hotel & Spa?
Silk Castle Hotel & Spa is a 4.0-star hotel.
How many floors does Silk Castle Hotel & Spa have?
Silk Castle Hotel & Spa has 9 floors.
How many rooms are available at Silk Castle Hotel & Spa?
Silk Castle Hotel & Spa has 30 rooms in total.
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More Reviews from Other Guests in Silk Castle Hotel & Spa

Overall Ratings & Reviews Silk Castle Hotel & Spa

Traveloka (4)
Other sources (37)
7.6
Pleasant
From 37 reviews
Cleanliness

7.6

Room Comfort

4.6

Service and Facilites

8.6

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Traveler Reviews Silk Castle Hotel & Spa

Number of reviews per page
20
40
Top reviews
Anne-Marie
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

clean and not very good
Gary
icon-
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Great location great staff
Ashin
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Room is very Small and a little dirty. Since then some kinds of small mosquitoes are there.
Birgit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Everything was clean, staff was very friendly, the breakfast which was included was very good. Would come again any time.
John
icon-Leisure
Leisure
8.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

A good hotel where you get what you pay for
Pablo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Staff was friendly. Probably was in great condition. Many places to eat. I would recommend the hotel to any travelers.
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

Do not stay here - read the Google reviews. The rooms are dirty (ours had mold on the walls), tiny and look absolutely nothing like the photos. There are a million other hotels for the same price in the area, avoid this one. We nearly left but our stay was only one night so we stuck it out but I would absolutely never stay here again. The female manager is pretty rude but the gentleman working front desk was nice.
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Maisie
icon-with Partner
with Partner
6.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

The room was nice and the hotel is in a good locations. We also enjoyed the breakfast. However, it was disappointing to find out that work is being carried out on the roof of the property, that meant drilling noise and other loud construction noises began at 6:30am every day and did not end until 6pm. Would have been nice to have been told about this so we could have cancelled our booking and gone elsewhere, or at least known why we were being woken up to such loud banging noises!
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James
10.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

Helpful staff.
Vincent
icon-Leisure
Leisure
10.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Clean friendly staff and good breakfast
Carl
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Nice affordable hotel. Great staff
James
icon-
10.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

This hotel was perfect location in the old quarter next to the lake and many restaurants and cafes. Swtea was really helpful in providing suggestions of where to eat and helping organise a massage with the staff. Also pepper was very friendly and able to help with booking trips and travel.
Martin
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

Very basic hotel , smell of damp. Room small as was toilet& basic shower straight to floor. No great amenities. Breakfast was great included but didn’t have. A quick overnight stay before traveling. Cheap and it reflected it. Would I use again- no. I’d pay a little bit more for comfort & facilities.
Johnny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Dzung pepper was extremely friendly, kind and helpful with everything! The front receptionist answered all questions and the door holder works so hard! It was an amazing experience and everyone would enjoy!
Bud
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

N/A
Joshua
icon-Leisure
Leisure
10.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Great hotel in a perfect location. The staff was wonderful and always ready to help. You can also book tours at great prices.
Rashmikant
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

Bathroom smiley, rooms very narrow no room for luggage to put and open
Alistair
icon-Leisure
Leisure
8.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

Staff very pleasant and endlessly helpful with recommendations and bookings.
Kazuyuki
icon-Leisure
Leisure
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

朝食は食べてないのでわからない。ただ湖は見えなかった。また、建物が古いせいか、排水の臭いがきつく、シャワーの水圧も弱かった。立地はわらくないが、夜の騒音はすごかったし、交通量も多かった。旅慣れていない人や、女性にはお勧めできない。
TETSUZO
icon-Friends and family Family
Friends and family Family
2.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

There are many differences between the photos and the actual place. I couldn't stand the strong stench (it smelled like sewage), so I asked to change the room, but I couldn't stand the smell, so I gave up one of the three nights and moved to another hotel. Everything is broken and broken. The safe is unusable. There was an outlet, but one of them was unusable. All the cups were tea stained and water stained and unusable. I think the 5-star rating on Google Maps is a mistake. The staff is friendly, but they make a lot of excuses, which is disappointing. I didn't ask for a refund for one night this time, but the room was terrible. The location is great.写真と現場では違う所がたいへん多いです。凄くきつい異臭（かなり下水臭い）で我慢出来ず、部屋を変えて頂きましたが、臭いには勝てなかったので３泊のうち１泊を捨てて他のホテルに移りました。 いたるところ故障、壊れています。 セーフティーボックス使い物になりません。コンセントは有っても片方利用不可でした。コップはどれも茶渋や水垢で使えません。 Googleマップで５つ星は間違いだ と思います。 スタッフはフレンドリーですが言い訳が多く残念です。 今回、１泊分の返金は求めませんでしたが　あまりに　ひどい　お部屋でした。 ロケーションは最高です。
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Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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