Parking available which is good as is the location of the hotel. Old building so things are getting a bit worn out. Very noisy,creaky floors,Lift doors close as you get in the lift. Mattress hard and uncomfortable.

Air conditioning does not work properly and automatically shuts down every 2hrs leaving you hot and uneasy at night

The staff and hotel were wonderful, we chose this place as Hotels.com told us the rooms have air conditioning, this is not correct, the fitted units I think are old and out of service so not working, there was a fan which did nothing to lower the temperature in the hottest day of the year.

Air con in our room was broken, and the building runs quite warm. But our room came with 2 large fans that helped a lot, so thank you to the staff for that.

Paid more for a king room. Room251…no A/C working, no bottled waters left in fridge. The room was like a sauna and made us feel ill. Only 1 bath towel in bathroom but we found another in a cupboard. Felt like the room was rushed. Overlooked the main street. My husband witnessed a fight and there was a lot of noise from all the homeless people. Open drug use. We will never be back. The staff at the front desk were lovely and did refund our parking. We would rate this hotel as a 3*. We’re on vacation from Vancouver and we were sadly disappointed after staying at a beautiful hotel in Manchester. Definitely wasn’t worth the money.

Made a mess of my bill, 3 days later still charging my card!

Helpful staff and well equipped rooms. Very good overall.

Very pleased with the overall experience.

Convenient, central, a car park, quiet, good room. Will come again.

We had a break down with our vintage car when we arrived. Something which really tears you down. But everyone of the crew was eager to help. Everyone knows a number to call. For the following two days we where asked how it is going. What progress the repair makes. This is not a small hotel. But this is a place where people recognise you. And the view onto the beach- invaluable.

Great staff! All very helpful.

Nice property. The food and service was outstanding. The air conditioning was Very much appreciated when I thought i had left the hot weather behind im Florida.

The hotel was clean and tidy with friendly staff and the breakfast was very good

The Hotel & Staff are super pleasant but ineffectual. In a heat wave the air conditioning was set to turn off every two hours. We were promised several times this could be overridden, but that was not evident as it shut off regularly. As we booked the Hotel as it said it had air conditioning we were super super disappointing.

Didn’t like the shower, water needed in the room especially due to current heat wave. Arriving for breakfast at 09.40 resulted in most food either all gone or very low. Reception staff extremely pleasant & helpful, large bed was very comfortable. Overall good location.

Convenient location for my visit to Cardiff Good stay as usual Quick efficient checkin

Myself and my son had a 2 night stay at The Leonardo and would definitely stay again, the hotel is in a very central location which was ideal for exploring Cardiff, the hotel was very clean and well maintained and the staff we lovely and friendly especially Joanna on reception.

Was a little disappointed not to have a bath as when booked the room it was supposed to have a bath as we paid for the king size room

Friendly helpful staff, excellent breakfast

The staff member who checked me in was absolutely excellent. Extremely helpful and considerate. Breakfast was excellent. Overall I would highly recommend this hotel.