Quality Inn & Suites, Santa Cruz Mountains

Explore Quality Inn & Suites, Santa Cruz Mountains
8.0
Very Good
From 805 reviews
Cleanliness

8.2

Room Comfort

8.0

Location

8.2

Service and Facilites

8.6

Traveler Reviews Quality Inn & Suites, Santa Cruz Mountains

Number of reviews per page
20
40
Top reviews
Craig
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Liked location, No coffee creamer
Linda
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was average, a bit outdated.
Deborah
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I love staying here, it’s quaint and there’s nothing like swimming in the pool while gazing at the redwoods surrounding the property. The staff is caring and attentive, helpful in every way. The beautiful rose bushes and unique river view add to the mountain charm of this place 👍
Sandra
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was superior. However the bathroom walls were covered in mold, the towels had stains, and the room had an old musty smell. The pool was too dirty to swim in. Bummer since this was one of the main reasons I booked this location during summer. The breakfast was not as advertised at all. Disappointed overall. Paid way way to much for the stay. Plus side, great coffee shop just down the road.
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Kelsey
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The man who checked me in was genuinely nice and seemed to enjoy his job. He shared the high temperature of the day and details about the pool. He got us a room early and made easy conversation. Our room was just cleaned and simple. It was our bathroom that was why we rank fewer stars. There was mold and mildew throughout the shower and entire bathroom. We were in a hurry so didn’t ask for a new room But not something we like to see and especially because it was so obvious.
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nora
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean and good location that I want
Damian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A nice quiet inn, but the rooms could use repair and refurbishment
Stephen
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel had a good location. was quiet and friendly atmosphere. wish that the handicap parking was better, needed more handicap spaces. it was nice that the hotel offered free vegitarian breakfast but wish there were more fruit items.
Carl
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Chris
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice and quiet place close to a couple of bars and stores.
Gerald
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

All over the carpet. The toilet was very loose. The parking was lacking. Just not a good stay
Donna
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff and service was great!
Beatriz
icon-Leisure
Leisure
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Good for a quick overnight stay. Could definitely use some upgrades! Comfy mattress but if you’re a light sleeper (like me!) wouldn’t recommend staying here as walls are pretty thin & can hear the other guests. Won’t be staying here again! Friendly staff!
Meena
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very strong smell of soap or disinfectant, gave me a migraine
Amy
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Super friendly staff member was a bright light at the end of a difficult travel day.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Stay was fine but there was not blackout curtain in the room, only the sheer curtain. Glad there was a coffee maker in the room
Jacqueline
icon-Leisure
Leisure
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Garbage in the driveway and on the property. Room needed a coat of paint. Sink was cracked. Toilet was cracked and loose.
Damon
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

🐣
Yue
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room is larger than most motels, located in a quite place, which is important to us. The only complaint is you can hear the next-door guests.
Damon
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

👌
Number of reviews per page
20
40