Crowne Plaza MONTERREY by IHG

Explore Crowne Plaza MONTERREY by IHG
9.0
Exceptional
From 1,694 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

9.2

Traveler Reviews Crowne Plaza MONTERREY by IHG

Number of reviews per page
20
40
Top reviews
Jorge
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Yes
Victor
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property in general is good for the price, clean rooms, breakfast is not included but Las Ventanas offers a great breakfast buffet not so expensive, parking is included and wich is good also...staff was kind and helpfull when needed
Mario
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

good Breakfast
Rosalinda
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8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location very convenient, reception very nice, just kind of not well maintenance the room. It was the door locked broken and kind of update room furniture.
Vicente
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pool out of sevice for years...
SERGIO
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Al llegar a hacer el chek in muy mala atención por el personal
Raul
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with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Nice place.
Marcelo
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Always the best stay in Monterrey
todd
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with Children
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms were clean but badly outdated. Had to pay $100pasos for a damage deposit and when we checked out they didn’t give it back. I suggest if you’re going to stay here and you want your moneys worth, kick a hole in the wall and make them earn that 100pasos.
JUAN
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Perfect
Miguel
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8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel is being remodeled. I claim regarding a previous booking on Feb-03 that I wasn't able to attend due to snow flight cancellation (PGV, Greenville NC). I never felt a real interest from Hotel Desk persons regarding my problem. They could do better
GUILLERMINA
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Yes
Juan
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Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It’s a 45 yo hotel needs an urgent renewall. A/C thermostats won’t work, the pool is closed, half of the gym equipment is torn and not functioning. Rooms old but functional. There is lots of noise due to minor restoration.
David
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with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Rooms are good, my only complaint would be the coffee for the in-room coffee maker, seems to low quality or at least taste watered down. The staff are incredible. We reserved here thinking the pool would be good for the kids, the pool was closed for remodel but they made it right. I am please and will stay here again.
Jaime
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

I love it, service was great but i got a roon there because the pool and the pool was closed.
Consuelo
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

breakfast excellent.
miguel
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Our last stay here we were charged extra for prediclosed family. Our booking was made for my wife and I along with my two boys but were only honored 2 breakfast for our room. I didnt appreciate being charged additional.
miguel
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

I was surprised and a bit bothered that i was charged extra for my kids breakfast. We have stayed in this hotel previously and and have not had issues with our stay or with Breakfast... but during our last stay we were charged. Everyone was disclosed at time of.booking and it might be
Jose
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Super nice
Marcus
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

clean room and central location
Number of reviews per page
20
40