Overall Ratings & Reviews Magnuson Grand Hotel & Conference Center Tyler

Just no

The room smelled like cigarettes

The concrete was needing to be swept. Our room, the flooring was loose, sticky, and had an odor. Paper thin walls inside and outside….heard everything. The lady at the desk, very nice. I just felt like I was not safe staying there with my granddaughter. I got what I paid for.

had to change rooms due to all the mold. That room was a little better. Bedding was all damp. My daughter had to stay somewhere else . Rooms are dirty, mold on the curtains. Unhealthy & unsafe place to stay!

Friendly check in staff. But the rooms were unkempt. We had a harder time finding our room, as several were missing numbers. The couch was old, stained and covered in cigarette burns. The office chair was dusty and missing a wheel, the remote backing was missing and the desk was scratched with missing pieces. The lotion on the sink counter was half full, and the toilet did not flush well. Stuck-on “debris” on the walls next to the beds, and missing outlet cover plates on plugs. Our towels had red stains on them. Thankfully the ac worked and bed looked clean enough. It appears as if long term residents stay there, and some windows were boarded up. The breakfast was basically nonexistent, with only 2 pots of coffee, some apples, and a waffle station. The cereal was empty. Overall not a good place to stay, though looks like it once was nice.

The room was very clean and spacious. Ac was really cold .Lots of parking !

Great place womderful showers

First day went down for breakfast barely anything out! Was able to make 1 and a half waffles for a family of 5. When i went to front desk was told they was just getting back to things after covid. Took them till now. Wow but then we asked for clean towels didnt get till i went and washed the ones we used. Had to go ask for toliet paper. Never cleaned out room the whole time we was there from thurs. To tuesday. Beds very uncomfortable. Wont stay again here.

False advertisement. This is a motel 6

Cockroaches in the room, bathroom door would keep you locked in . The sensor that’s supposed to read the key card didn’t work , had to go back 3 times and still it didn’t work .

heinous check in, stains all over the room, mold in the bathrooms. y

Room was disgusting, bugs everywhere, stains on the floor, rusty and cracked fridge, trash under the bed, only the beds were cleans. Awful experience

Mold on mattress dirt in every corner and stuff splattered all over the walls looks like it needs a deep cleaning

Checked in and was given a room that was already occupied. Sorry to whoever I walked in on. Room I did get was hardly clean but wasn’t spending much time in the room so went with it. Sometimes cheep hotels surprise you with being clean and comfortable. This was the opposite, guess I got what I paid for.

When I Made reservations online and when it was time to check in it was no rooms available and I thought it was kind of weird to me

I was charged a $50.00 deposit twice and only refunded one deposit. Now I can't reach a real person to get my money back! The whole property is old and in need of repairs. No breakfast out at 8 am when promised. Pool is GREEN!

Toilet didn’t work in one room The next room had not been cleaned or beds made

Never got deposit back

Pool was closed Breakfast was terrible

The room was very comfortable and the bedding was NICE! Not the typical hard sheets and paper thin gross blanket you usually find in lesser expensive hotels.