Good property. Staff in Fiesta Club lounge a bit aloof. Overall good experience, México City is a beautiful and safe city.

Yes.

When I arrived around 1p.m. to check in they told me I could not. I later came back and there was a long line of over 20 people, It took over 1.5 hours just to check in. Needless to say, the staff was very rude and unprofessional. I was not expecting much after this process.

The staff was wonderful and the hotel was great. Unfortunately however, while there I got food poisoning after eating in one of their restaurants. To insult to injury, after informing the manager, he refused to take responsibility for the incident. I’m absolutely sure my food poisoning occurred while at their hotel because during my entire stay in Mexico I only ate there. I must add that during the food poisoning I was violently and thus ruining my vacation because I was unable to leave the hotel for three days!

Everything was great

Grear location, restaurant is great..

Just ask what you need and this hotel stuff will respond instantly! Really good service !!

.

Great staff

Great place to stay, it’s as bit older but I really enjoy it.

Breakfast fresh and delicios

shower didnt work

Nice hotel

Problem with the shower and tub kept filling with water

Good

Overall, a good service.

Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review

When checking in in the morning, they were less friendly than three weeks ago. Also, they were spraying some kind of scent near the elevator, and the fragrance was so strong that it gave me a headache.

The staff was very nice. The hotel was very generous and offered us a nice breakfast and a snack in the afternoon.

Everything was great!