Overall Ratings & Reviews Sheraton West Des Moines Hotel

The room was comfortable and quiet. There is only one pair of elevators and we stayed at the hotel during a baseball tournament.

I have mixed feelings about this hotel. I really didn't like to pay for parking. It's understandable when it is in a congested downtown area. This is not. And breakfast is pricey (I heard it is good though) so we skipped it. I am just so used to having a pretty good free breakfast at hotels at this price level. And no free Wi-fi wasn't great. That said, the room was quite large for the price and the staff was super helpful. Room and property were very clean and inviting. So, overall, I do recommend this hotel, just know that it comes with a few added costs.

The West Des Moines Sheraton was an excellent hotel. The room was very clean, well kept, everything worked, and the staff was very friendly and helpful.

Nice hotel, clean and comfortable

The hotel charges for parking, even though the parking lot is very large. Worse, you have to pay for the parking through a third-party app, which is a big hassle. Stop nickel and diming your guests!

Quick and easy…great service and excellent rooms! The beds are marvelous.

Great bartenders especially Heather. Room was clean and quiet.

Room was clean. Housekeeping came around in the morning offering more towels if needed. They have big bottles of shampoo, conditioner, body wash, lotion and hand wash. How sanitary is reusing bottles between your clientele? I thought it was rather gross and the body wash and shampoo was watered down. I know watered down products when I see them! Very few of the ice machines were working and was very frustrating to traipse all over looking for a working ice machine! They tried charging me a $10 parking fee, and I didn’t even drive!! They did remove it from my bill, after I complained. It wasn’t worth the extra money to stay at this hotel. I’ll find a cheaper place with working ice machines!!

The shower was terrible. The pools water was horribly out of balance-absolute lack of attention. No hot tub??? Will not book this hotel in the future.

The staff was very easy to work with! Matt Glen went above & beyond to have both our roomd close together.

The room was really stuffy and had a little bit of a musty smell. There was some hair left in the shower stall from the previous tenants. The staff were friendly. The hotel was booked with a lot of families, so everything was extra loud.

The mattress was broken. Nothing was included for the $250 a night fee.

Additional, undisclosed charges will apply

Nice place to stay. Try to get you with hidden fees.

We had an exceptional stay, room was clean

If teams are there for sports there are not enough staff to keep up with the breakfast buffet and you have to wait a long time to get an elevator

Breakfast should be included

The beds and bedding were very comfortable and the room was very quiet. The view from my room was that of a rooftop with AC units, but I wasn’t there for the view. Water took a long time to heat up, but I would definitely stay again.

We stayed at the Sheraton West Des Moines for a convention. Everything was convenient and close. All the staff were very nice.

Excellent service.