V

One of the female front desk staff was short and made me feel very embarrassed.i think she was if Eastern European decent . Possibly Ukrainian . She processed the wrong credit card for payment without asking me and it was denied. Which I knew it would be because I only have a $500 limit on that card for the purpose of being wrongly charged. It was only to hold the room. Her entire face and attitude changed like I was some kind of criminal. I gave her another card I actually wanted it on for points purposes and it was fine . But her glare and stone face was ridiculous.

Only stayed the one night but good service, great staff and room was nice with water view. Bed was comfy overall good stay we would rent from there again.

I love the place but the breakfast, we use to eat at the buffet on the lounge but they move to the restaurant on the lower level at the hotel for me its better on the lounge near at the reception area more cozy,

Lovely place to eat breakfast and staff is friendly and everything very clean. NO PARKING

Our room was very hot.

Reception staff were very helpful and friendly. And we loved the cookies at the front desk.

The rooms were a decent size.

The Cannery is a great restaurant.

Nice pool, amazing suites very spacious

Room was very spacious and clean. We had no concerns. Staff were friendly!

Staff on site were extremely helpful. Always a smile with your service and everything was amazing. Would stay again!

Tasty breakfast and dinner!

Great Hotel, super location and the parking is only 2 minutes away. We used the valet service and everything worked fine. Great service

My stay was overall a great experience.

breakfast was wonderful, staff is really a great group of people. Nice comfortable beds. Shower never really got hot, lukewarm showers.

Great location in downtown. Stuff is super friendly. Spacious room. Highly recommend.this hotel

Great location. Amazing rooms. Staff goes out of their way to help the best they can.

This hotel checked all the boxes for what we were hoping would be a fun weekend away as a family of four. We booked the king suite, which was a great setup with a pull-out couch in the main area. After checking in, we enjoyed the pool. Later that evening we noticed the room was quite warm so we turned down the thermostat. By the kids’ bedtime, it had become noticeably hotter, and we lowered it all the way to 15°C. Despite this, the room remained unbearably hot throughout the night. Our kids ended up sleeping on the pull-out couch in nothing but their underwear with flushed faces, clearly uncomfortable. I’m 7 months pregnant and already struggle with sleep, so the excessive heat and dryness in the room made for a very difficult night (including dealing with a bloody nose). In the morning, I brought the issue to the front desk and was told I was the second guest to report the same problem. I was informed the hotel operates on central air, so there wasn’t much that could be done, aside from offering fans or switching rooms. We decided to wait for maintenance to assess the situation before moving. Later, we were told the issue had been resolved, so we stayed in the same room. What was most disappointing was how this situation was handled. Despite a very uncomfortable first night and known issue with the room no effort was made to offer any form of compensation or discount. For what could have been a great stay, this left a lasting negative impression.

Quick, easy clean