Room was lovely and clean and spacious enough for us both with comfortable beds. The breakfast is nice with several options and seemed fresh and good quality ingredients. The biggest negative was the fact when we arrived we were told the Pool was not available due to maintenance. This was one of the main reasons we booked this hotel and so was extremely disappointed about this and was given no prior notice. If I had known I probably wouldn't have booked this hotel. We weren't offered anything such as late check out etc that may have made it more palatable.

The hotel was fantastic, the room was spacious and well stocked. The bathroom was large and well maintained too. The only negative was the loud noise from morning to end of afternoon due to construction. I completely understand that renovation is necessary in this kind of establishment: I just wish this inconvenience would have been mentioned at the time of my booking.

No coffee in lobby Very limited coffee available in room, asked for more - not available No ability to purchase any food in mornings other than a full breakfast buffet Went to restaurant Friday night at 7 pm for a beer. Closed.

It would be nice if you could get coffee outside the restaurant hours … travelling and on different time zones a 24 hour coffee bar would have been great option

Good location, great breakfast. AC was either broken or very weak. Good stay.

Clean and comfortable. Great breakfast!

Helpful staff. Delicious breakfast with good variety.

The hotel is fine and well located for the European Parliament. The furniture is a little dated though and generally the hotel generally could do with some upgrading. The staff were friendly and the breakfast was good.

Reception staff really helpful and lent me a socket converter. Room was so lovely and breakfast amazing.

Pleasant staff. Good location

The hotel is super close to the Brussels -Luxembourg train station and to the EU Parliament so perfect for me. The breakfast was amazing. The room was old fashioned but all clean. The staff friendly. The area quiet

Only one robe and slippers in a room for two people, got charged £150 on arrival randomly and was refunded this back but it wasn’t told to us until we arrived, pool was so cold and sauna is being refurbished - again, weren’t told, online says kids until 6pm & there was kids jumping in the pool at 7, again it said it shut at 10pm and shut at 8! Very misleading rules and staff that aren’t enforcing it. Other than that, was an okay stay but probably wouldn’t return.

An absolute dream of a central Brussels hotel. Perfect location between city sights and family in the suburbs. The staff was top-notch and provided impeccable service, especially at The Poet. Best breakfast buffet we have had in a long time. Merci!

Clean, comfortable hotel. Would choose to stay again due to location and ease to get around. Underground and buses in a short walk. Located near to European Parliament.

The hotel was delightful.

The room was clean and large. You had a fridge and water bottle that you could fill up by the lift, however, they wanted to charge us €29 per person which I thought was extortionate. I believe it should have been offered at a reduced rate considering we were horel guests....

Excellent service from all staff. Lunch was very good with quality service.

Parfait

Bathroom door faulty, carpet worn, wall paper peeling off. Sent 2 emails before arrival both ignored and got no response. Useless check in staff

Everyone I spoke to at the hotel was friendly and helpful - the room was a great size and comfortable. Great shower! The location of the hotel was perfect for us, with lots of day trips planned - the train station just a minute away and the metro also easily walkable. I would definitely come back to this hotel.