Holiday Inn Express SOUTHINGTON by IHG, an IHG Hotel

Explore Holiday Inn Express SOUTHINGTON by IHG, an IHG Hotel
8.6
Very Good
From 886 reviews
Cleanliness

8.8

Room Comfort

9.0

Service and Facilites

9.0

Traveler Reviews Holiday Inn Express SOUTHINGTON by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Alma
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We like the convenience of the location & the free breakfast. We liked the pool but would have preferred that it was heated. We had connecting rooms but we found the rooms small & the bathrooms were also very small. The towels were very hard & notvery big. The air conditioner was noisy. The staff were very nice.
Valerie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

People were outside making noise until almost midnight. The walls are thin and we could here what people were saying in the next room.
Darjahne
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was amazing.
Eric
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beds were stained, room was dirty.
Nereida
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was great. Friendly staff clean property
claire
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I liked the pool and was happy to hang out in the sun there. It was clean and I liked the options on the television, lots of channels. The breakfast was okay, there were lots of options but everything was plastic which I found upsetting and really bad for the environment. How can you offer only plastic throw away cups, plates, etc
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Jessica
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It was nice, quiet.
Richard
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff didn’t understand what I was saying when I needed help. I didn’t get my $50 deposit back even though I didn’t damage anything in the room.
ivette
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

.
Angela
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We were given a room with a dirty comforter and dirty sheets. They did give us a new room
Kaelyn
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I waited 5 minutes to be greeted. The bathroom was dirty. The doors were chopped and stained. The AC was loud. The outside door by our room didn’t shut properly which was a safety issue. People on our hallway were smoking inside, making the whole area smell. It rained, and nobody replaced the towels by the pool area. When the sun came out the next day, they were still wet. We will never stay there again. More expensive than it should’ve been.
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Aida
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Was great
shankar
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I see lot of bugs in the room
Kathryn
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beds were comfy and the water pressure was great! That’s about it as far as positives. Very run down hotel. Dirty, chipped paint everywhere. The first room we got smelled so bad of mold we had to get another room(which I’ve never asked for a second room before) we are not picky but this place was dirty.
Jo
icon-Business
Business
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I inadvertently booked 2 reservations because the first one did not go thru properly. I feel they should have informed me about this before my arrival. I have received a cancellation notice. I want to make sure I am only. Barged for one room and a one night stay.
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely hotel. The breakfast was extremely fresh and delicious for being included. Staff was extremely friendly and hospitable. Would absolutely stay again
michael
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was my second time staying at this Holiday Inn Express as I was in the area to visit Lake Compounce, which was only about ten minutes away. I ate at the nearby Wood N Tap for dinner which was great too! I checked in later in evening, around 10pm, and at check in, staff was on the phone with a customer, so I had to wait a few minutes. He did not apologize for the delay and was rather flat, simply asking "Checking in?" as a greeting. At least he checked me in quickly and I got a room on 3rd floor, facing the back, as requested. Check out was similar, with a woman taking the key card and not asking about my stay, but did say to have a good day. The rest of the experience was great. This hotel was recently renovated and my room was clean, spacious, and comfortable. The light behind the headboard was out though and it was missing a coffee maker I remembered having from a previous stay. I was in room 331 I believe, which was next to Ice Machine, and they seemed to bunch guests together, so I heard doors closing often, but it was otherwise quiet. The beds were comfortable and I liked the soft and firm pillow choices. No bar of soap and shower pressure was good not great. Bathroom was quite clean though. AC worked well, but it was off when I arrived, room was very warm, and it took a couple of hours to cool off. Breakfast was fine overall, it was restocked, and the coffee was great! Omelettes were a bit burnt though and scrambled eggs were mediocre. I would stay again.
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Kelly
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Easy to book, easy check in, would have been better if pool stayed open longer
Jessica
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Not as nice as other holiday inns I’ve stayed in. Kinda dirty actually. Chipped pain in the rooms stains on the wall & tables were dirty. Not my favorite for sure
Jahaida
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property needs an upgrade.
Number of reviews per page
20
40