Our stay at Intercity Hotel Celle was overall pleasant, but the check-in experience left something to be desired. The front desk clerk had trouble finding our reservation and implied we hadn’t made one, even though we had confirmation. It felt frustrating to deal with this at the start of our trip. However, once that was sorted, the rest of the staff were professional and helpful, making the remainder of our stay enjoyable. The hotel itself is clean, well-located, and comfortable, but the initial check-in experience left a lasting negative impression.