We had booked a family room but it the third bed had not been made up when we arrived, which was a bit frustrating as we had travelled all day

Overall a positive experience!

Very disappointing stay and absolutely not worth the price. From the moment we arrived, Scandic CH Gävle felt worn, outdated, and poorly maintained. The accessible/PWD elevator was out of order, meaning heavy luggage had to be carried up steps, and the elevator area itself looked old and neglected. The room was acceptable, but it was oddly prepared for two guests, with only one visible duvet and two pillows. We had to contact reception just to learn the rest was hidden in a chest, which felt unnecessarily inconvenient. The gym/spa floor was the low point: one of two elevators was out of service, the area was dark with no clear signs, and the gym was small, windowless, poorly equipped, and even had cracked flooring. Breakfast was okay, but overall this stay felt like a waste of money. I would not return unless prices were significantly lower or the property was properly updated.

Great staff

A lovely hotel with friendly staff, it was a real pleasure to stay at the Scandic CH. Check-in was easy and quick. My room was clean and spacious and had everything I needed. Breakfast was nice and plentiful. The added bonus of the gym on the top floor was handy. I had a nice time at this hotel and would recommend.

Centrally located right by the railroad station... Good access for parking and getting into hotel with elevators

Good location, comfortable rooms and public spaces. Good selection at breakfast. Comfy beds. Good to be back!

Nice hotel close to the main station. You barely hear any trains when sleeping,which is good. Tasty breakfast with a wide variety of things to choose from. Room 127 was nice and clean. High quality sauna for men. The women's sauna could use an upgrade though. Plenty of fitness equipment to use.

Entirely happy.

Bad level of service & hospitality… unfriendly employees

Staff were great, hotel furnishings a bit tired. Sadly I found blood on my pillow which was disappointing.

Decent hotel for a night’s stay without any expectations on an extraordinary hotel experience. It was clean, basic standard and a comfortable bed.

Laber innsats til å være servicepersonell

Personalen var väldigt dålig. Ingen som helst service känsla

Bra frukost. Skön säng. Tyvärr lite varmt på rummet. Men fick en fläkt

Jag är mycket nöjd med min vistelse! ✨️Rummet var precis så inbjudande med en lyxig hotellkänsla som man vill ha! På frukosten saknade jag ingenting, tom de löskokta äggen var perfekta. Trist bara att frukosten inte längre ingår i priset...

Extremely difficult to park with a large van. Extremely small parking spaces. Otherwise OK.

Bra hotell med trevlig personal och väldigt bra frukost.

Rummet låg direkt jämte tågspår i anslutning till centralstationen. Blev störd hela natten av inkommande/bromsande tåg. Var tröttare när jag vaknade än innan jag somnade. Vi hade en queenbed för två personer men endast ett täcke... Blev mycket väl bemött av personal och även kompenserad för oangelägenheterna. Men om du är ute efter en god natts ostörd sömn rekomenderar jag INTE detta hotell. Frukosten var också väldigt fattig...

Bra läge. Modernt. Normal frukost. Hyfsat årpris