Hotel Plaza Kokai Cancún

Explore Hotel Plaza Kokai Cancún
7.6
Pleasant
From 767 reviews
Cleanliness

8.0

Room Comfort

7.2

Location

7.0

Service and Facilites

7.6

Traveler Reviews Hotel Plaza Kokai Cancún

Number of reviews per page
20
40
Top reviews
Nora
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

El personal de las mañanas de mal humor siempre el Joven del turno de la noche muyyy amable y servicial
Luis
icon-
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff in the front desk Are supposed to be more kind and polite The person who made my check on Very rude. That kind the people Make great damage to the business reputation Please , choose other people In the front desk with get the first business impressions . Best regards,
David
icon-
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It seems so unfair to rate hotels, budget or premier, under the same system of just five starts. For what a room cost here, and for it's location, this hotel easily rates four stars. But that would be a bit optimistic on a grand scale. Where it shined was cost (cheap, for Cancun), location (just 1/4 mile from the ADO bus station, which takes you all over the Yucatan), and patience of the staff. They were always willing to provide useful information. Just don't expect a safe in the room, or fancy furnishings. Even still, the bathroom was just fine, the A/C worked perfectly, and I felt very safe in this location. Note: children are highly welcome here. Enjoy!
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Fernando
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

El hotel, la atención del personal, los alimentos, me parecieron excelentes; sin embargo la reservación realizada y pagada a través de la aplicación "HOTELS.COM", no apareció en el sistema del hotel. Por lo que tuve que pagar nuevamente mi estancia en el sitio. Ahora estoy en un proceso de aclaración con "HOTELS.COM".
EDITH
icon-with Friends
with Friends
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excellent place ,localisation, very clean, quiet. Met people from all over the world. Great show. I loved the roof top for sunbathing. Grocery ,park, convenience store,church, restaurants are very close. I felt safe everywhere in this area too. I recommened. There is also a restaurant and it is very good ans the employes are lovely.
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Mark
icon-
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Within walking distance of many restaurants and shops. Pool was small and had debris in it. Hot water is shut off from 12:30pm-7:00pm. No english spoken at fron desk
Christopher
icon-with Partner
with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Close to restaurants
carlos emmanuel
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

La ubicacion es muy buena y segura, puedes llegar y salir a casi todos lados desde la zona. Es un hotel que yo elegi por que sali a concer muchos lados y solo lo queria para descansar y dormir. Constanteme se tapaba mi lavabo y se tardaba en ir el agua. Hay muchas mejoras que son faciles de realizar y que creo que dejan una mala impresion. Hay jaladeras de cajones flojas, las cortinas de los baños estan fuera de la regadera y se moja el piso del baño, lamparas con focos caidos que deslumbran. El precio es bueno y era justo lo.que necesitaba.
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Luz
icon-
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Cómodo y céntrico lugar. Muy conveniente para tomar transporte sin complicaciones y caminar de noche. El hotel es lindo y sencillo.
Jafari
2.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

I did not get my refund
Rigoberto
icon-Business
Business
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Thank goodness
Rigoberto
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Muy buen servicio gracias
Yuniel
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Good
Jenny
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Restaurants and ADO bus near
Maria
icon-with Partner
with Partner
10.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Jeffrey
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant
WENDY
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Solo nos quedamos una noche muy poco tiempo, pero
Luis
icon-Leisure
Leisure
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Very clean the room and very polite the staff. good location and safe place.
Michael
icon-Business
Business
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Yordanys
icon-Leisure
Leisure
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Number of reviews per page
20
40