Arrived at the car park and no one would answer the door. Had to walk up to reception only for them to say “oh yeah the phone was off” with no apology. The room is your most standard average hotel, pillows are less comfortable than lying on a folded piece of A4 and can’t say much for the bed itself. Hotel has a pool yes but the area around it is tiny. There was about 10 people there when we arrived and not much space, especially considering it is barely shaded from the sun at all. You can tell this property is in need of a refresh generally. Peeling paint, balconies covered in bird droppings and cobwebs, the AC may as well have been off for all it did to clean the room. Overall as enjoyable as a Novotel can be, if your idea of enjoyable is just a solid 3/10.

Very good with friendly staff

Hotel not a 4 star but in nice grounds and in a good position. Staff were very unfriendly would not serve drinks after 11pm. Breakfast not worth the money

Great hotel, the pool was fantastic for spending the hot afternoons! Bedrooms could do with cooler air conditioning and more plug sockets, but great hotel otherwise and will stay here again (Be aware that a sizeable deposit - 400€ in our case - is charged at check in, but our pending credit charge was updated within an hour of checking out)

Very nice hotel, nice pool, lobby well organized bar, tables , lounges and even a kid section. Food was great

Couldn't recommend enough this hotel, great location with great amenities. Outdoor pool looks over the gardens Rights next key parks

Lovely stay during the May heatwave at this hotel. The hotel reception is chic and staff friendly particularly Victoria who gave us lots of advice on walks and local points of interest as well as serving drinks and sorting breakfast. The only downside was the air conditioning that couldn’t cope with the 35 degree days but the fresh pool overlooking the Japanese gardens was just what was needed after mornings sightseeing. A lovely stay for a great price and thank you Victoria and all of the rest of the staff for making our stay special.

Lovely hotel in superb location. Breakfast was as good as it gets in France.

Air con issues and smell from bathroom pipes, old carpets, etc…

Very nice experience

Quiet, clean and nice staff. Breakfast buffet is great . They need one more coffee machine because one is not enough at rush time . I’ll go. Ack .

Generally the atmosphere felt a bit cold and the dining options a little basiy

Considering everything, I would rate my stay at the Novotel, Toulouse a very satisfying one. The staff were very accommodating and incredibly friendly ( kudos to Kevin, Luca and Ryan ).The room was spacious,spotless, and comfortable and crisp bed sheets too!The metro is very accessible from this location-just 2 stops to the city center. Only minor issues were the pillows being too small and the quality of some of the furnishings was a bit chintzy to my liking-but that's a personal preference🙏♥️👍

Limited towels. They suggest maid service every two days. Paper cups for coffee?? Very limited lighting to try and read a book in bed. Nice location by a park area though.

Nice hotel with friendly staff. Really well located beside a nice park and within walking distance of shopping and dingin areas

Parking was adjoining and handy. Good restaurant as well. Friendly staff.

Beautiful pool, nice rooms, clean and right on the park

Cela fait quelques temps que je descends dans votre établissement je confirme avec les réponses du questionnaire.

Super Hôtel, très bien situé ! Le petit déjeuner est correct mais un peu cher par rapport à ce qu'il y a sur le buffet, service correct aussi. J'y reviendrai sans hésitation.

Good hotel, just not in the centre despite the name