the hotel is beautiful and keeps their history instead of looking like modern hotels and why i liked grand hotel . i stayed here back in 2003 and it was a great stay but the staff were nice but did not go out of their way to help . now , the staff has really stepped up . took care of our every need . 1 of our jackets fell into a puddle and was soaked . they dried it and had it to us before we needed it to go to dinner . amazing service . cant wait to stay here again

Great facility with beautiful decor and spacious room, bar, dining room and lounge areas. Bed was a little soft for my liking, but otherwise clean. Great location!

Excelente ubicación; staff amable y habitaciones amplias.

Beautiful lobby...nice bartender Gabriel Very bed rooms condition, lights sticking out of the celling broken bathtub pieces

The hotel was not worth the money. It was billed as a 5-star hotel but was extremely dated. The hotel was musty and had strange smells throughout, money notably in our room. The TV didn’t work, the wifi did not work in our room (but did in other parts of the hotel so we were in a dead spot). Cell service was not available in the hotel either (old thick walls) so I was in the internet dark. The staff was friendly but interaction was very limited. Not worth it - needs a major facelift and modern upgrade.

Very good Locationion

It was very good experience , in the center of Rome .

Fabulous location walkable to most of the major sites. Charming hotel, old elegance with some true charm … friendly staff! Our room had a magnificent view looking at the top of the Spanish Steps - truly stunning! We highly recommend!

Our stay was okay. The hotel is really beautiful but service is lacking. The hotel terrace is gorgeous but after ordering a Negroni, there was no waiter in sight and waited 45 minutes for someone to come back up. In addition, we had to call down 4 times to ask for robes, and were told our bags would be sent up to our room but they weren’t and had to call multiple times, in addition to the fact that there was a screaming woman on our floor who was drunk and yelling for 30 minutes and we had to call down 6 times before security came up to escort her. I understand that unruly guests happen, but we shouldn’t have had to call so many times or waited so long for security to come.

I have stayed in this beautiful historic hotel several times over the years. This was my first stay since here since 2016. I was upgraded to a very large suite. The suite was very large, quiet, private and clean. I slept great! The mini bar refrigerator was not cooling (I did not report it until departure) and it was impossible to use the shower without water going onto the bathroom floor. Those are my only complaints. The hotel, overall, was very quiet. I do not know the current occupancy, but the grand salon was generally empty.

Run down old property. Room with bath tub, no shower???!!! Air conditioning poor operation. Wi-fi in and out all the time. Breakfast was fine.

Wonderful hotel

Best room I had in Rome and I’ve been here 3 different times.

Great location and very friendly staff

The location was perfect. Walking distance everywhere. The hotel was spotless and the service excellent. I would definitely return to this hotel.

Great place in great location. Bed could be better but everything else really good

This hotel was the worst I’ve ever stayed in in terms of comfort and service. We arrived with lots of bags and no greeting or baggage assistance outside. The inside is extremely tired and old and dark and smells of mold. Our room was at the end of a long corridor which smelled so bad that I had to hold my breath. The room was very large and had two terraces. The room was photographed in a way that it appeared quite lovely. However, the terraces were dirty with dust and dirt and bird droppings. The cushions were dirty. Perhaps the worst thing about the room was the bed. It was extremely large, but was simply a thin mattress on top of what seem to be an army cot. Absolutely no support. Everytime someone moved in the bed. it squeaked so loudly the other person would wake up. I began to sleep with my head where the feet were supposed to be because it seemed to squeak less The sheets were polyester and so scratchy I had to wear socks in the bed. The pillows were not unlike pieces of wood with a pillowcase. They were so hard it was nearly impossible to sleep. The shower was so complicated with yesterday‘s technology that it took two of us to figure out how to make it work. The technology included a radio in the shower, which gives some idea of how old it was. The breakfast room was equally terrible. It was obviously at one time very elegant but that was at least 100 years ago. It was dark and it smelled bad and seemed to be dirty. The breakfast offerings were not appetizing.

An amazing hotel with wonderful architectural details all within walking distance to all the sights

It is a beautiful and elegant hotel. Salvatore, the concierge, makes you feel as though you are the only guest in the hotel. He chose wonderful restaurants for us and was attentive to our every need. All the staff went out of their way to make our stay perfect.

Great location