Overall Ratings & Reviews Hilton Frankfurt Gravenbruch

We arrived at 10:00 PM, and the room was missing a child's bed, even though we clearly stated that we are three people with a 5-year-old child. There were also missing toiletries in the bathroom. We had to wait almost an hour until the room was properly arranged, which was very inconvenient given our early flight the next morning.

The bed’s feels like you’re sleeping on the box spring. Called 2 weeks before check in to ask about early check in and was toward it wouldn’t be a problem since it was a Tuesday. Even offered to pay an extra day. The gentleman said it wasn’t necessary just call when we land, which we did at 9am. Upon arriving at the hotel the lady said the hotel is full and would notify us when our room was ready. We got our room after check in time of 3pm. The manager said we would get something for our troubles and we didn’t receive anything. Very disappointing in Hilton and wouldn’t recommend this property.

It was amazing!!

Beautiful Hotel and great location

Loved it. The restaurant was amazing with wonderful staff

Fantastic...stunning property

The hotel was old and badly needs updating in terms of interiors. The elevators were beat-up looking. The bathrooms and rooms were spacious and clean but the furnishings were old. It seems only a piece or two of furniture here and there were reupholstered recently. The sheets were clean but scratchy with low thread count and the pillows although down feathers- was near empty/hollow. The closet pantry was well stocked but smelled awful (at least) in our room. Smelled like old socks or maybe a wet rag smell. Other than that it was a comfortable enough stay for 1 night but we can definitely find better options for the price. The location and grounds were great beside a lake of some sort but Hilton should really work on future renovation plans for the property.

Lovely place. Great service. very good breakfast. Close to the airport. Parking

Great experience

We come here bc the spa, but was very disappointed in that regards. Retarding the staff as well they lock us out our room even that we have pre- paid in advance.

Service at the Bar and Cigar bar or disorganized and slow.

Excellent breakfast!

This is my 5th visit to the hotel and I can’t stop coming back for more . Even though the hotel is far from the messe ( about 20 mins ) it’s really worth the effort considering the luxury and Gradeur we experience at the end of a hard days work . The champagne breakfast to start your day with the ever smiling and warm Welcoming staff just makes a perfect beginning to your day . The rooms are big and fantastic with Excellent bedding , great view , heated flooring & big French windows. Will be coming back time and again ! Thank you Team Kempinski .

Problem is their laundry system sucks

Nice room and bathroom. Very comfortable bed.

It the woods. Quiet.

Tired convention biased hotel with very poor service for the ordinary guest. Deluxe rooms have been upgraded but still not 'luxe'. PS €32 taxi into centre from here, else you are stranded in an hotel with only one restaurant open.

This hotel is such a gem. Fantastic service from the moment you arrive until you leave and the rooms are always perfectly clean and super comfortable. The hotel is beautifully maintained, the pool is magnificent, and the grounds are beautiful as well. Breakfast is also next level awesome! Can’t wait to visit again

Dining options very limited, bed was two singles put together for an upgraded room. Truly a 3 1/2 to 4 star hotel not a five-star hotel. No Kampnski quality

Loved the cigar lounge. Restaurant was very good. Loved the water show.