Very disappointing stay. I do not recommend this hotel. I booked a room for two nights, but when I arrived I discovered there was no refrigerator. I asked the reception if I could change to another room, but they refused and said it was not their problem. The hotel is very old, poorly maintained, and far below expectations. The room was extremely dirty, the bed was unclean and had a very unpleasant smell, and the bathroom had insects. I took photos as evidence. The reception staff were also very rude and unhelpful whenever I asked for assistance. After checking out, I developed severe itching on my skin and now I need to see a dermatologist. I cannot say for certain what caused it, but it started after staying at this hotel. Overall, this was one of the worst hotel experiences I have ever had. I would not stay here again and I do not recommend it to anyone.

Bed had lots of bed bugs

Very convenient!

Aparentemente estava limpo … porém … estou internada agora em Roma porque peguei Ácaro do hotel … dormi apenas 1 noite lá e foi suficiente para pegar ácaro. O nosso quarto não tinha energia … ficava disparando a caixa de eletricidade , o recepcionista colocou para funcionar … porém … mesmo aparentemente isso funcionando , fomos acordados pela camareira entrando em nosso quarto porque segundo ela , não estava aparecendo lá fora que estávamos no quarto! Isso mesmo! Não bastava nada disso e não dormimos ! O bar que há no hotel , o rapaz que trabalha lá foi super agressivo ao nos obrigar a dar gorjeta

Clean bathroom, good decent breakfast- not luxury but not too poor. The best is its location to the San Marco plaza. Only one minute walk.

This place is hellacious!They have no secure area for luggage storage so you just leave it in the lobby and pray that it’s there when you return.The Air conditioning in our room was horrible and barely worked.we sweated inside almost as much we did outside.The room had one tiny exchange for the whole room and little cold air came out of it.Our room was filthy and showed throughout including the bathroom which had pubic hairs on the floor. The shower was a hand shower that was broken so it would spray horizontally when turned on. Room has not been remodeled since probably the hotel was originally built. The rude staff won’t even acknowledge us at the front desk because they truly hate Americans or they hate their jobs. I found Bed bug stains on the wall by the bed which really has me concerned.I found a bed bug in the bed in the morning which freaked me out. Mattresses are spring mattresses and extremely old. The only light that worked was the chandelier and it had 3 burned out bulbs. Speaking of electrical, the switches were hanging out of the wall which had me worried that the place was going to burn down while we slept. We had only one outlet in the entire room to use for phone charging etcThat one outlet was in the bathroom. The internet signal was so poor , that we had constant interruptions and had to go to Starbucks to plan the next leg of our trip. The TV would cut out every 2 minutes as well. No aplology issued by Front Desk. Worst Hotel in Venice / world !

I would strongly advise against staying at this hotel. Our experience was unacceptable from start to finish. The first room we were assigned had bed bugs. After reporting the issue, we were moved to another room, only to discover that it also had bed bugs. Instead of resolving the problem, the hotel left us with no safe or comfortable place to stay. To make matters worse, the hallways and rooms smelled heavily of bug spray, which made it obvious this was not an isolated issue. The staff was largely unhelpful throughout the process. We were promised a refund because of the circumstances, but despite multiple follow-ups, it has still not been processed. Communication after our stay has been poor, and no one has taken responsibility for resolving the situation. Finding bed bugs once is bad enough. Being moved into a second room with the same problem, dealing with the overwhelming smell of pesticides, and then having to chase a promised refund has made this one of the worst hotel experiences I’ve ever had. I would not recommend this property to anyone.

My family had a terrible night at this hotel. The air conditioning did not work and we got bitten by bed bugs! My daughter woke up with more than 20 bites.

Great location. The 1 person room is too small to keep a suitcase open but otherwise was functional.

They sent us to a room overlooking San Marco plaza and with a spectacular view of the Basilica. Breakfast was a real mess time. All guests were trying to get something and all the set up was installed in a small room and the options were limited. Air conditioning was okay in the bedroom. However, in the hall and stairs it wasn’t and that made it hardest by the time you arrived at your bedroom you were all sweaty.

They give us another hotel in face without concerg and we refuse it dirty and bad after they give us in the hotel panda not our room another bad room for twin bed very smell bad we afraid to sleep inside staying Eyes open. Next day 6 am left And I Blair Expedia to offer this hotel sorry for us

Bed bug problem is unfortunately true. Will be disputing this with my bank if they do not cooperate after providing video footage of a live bug.

Great location but the air conditioning in our room was not adequate. There was a heat wave during two nights we were there. I would go back to this hotel in the fall or spring because it was close to the main attractions. Decent breakfast.

Well, I loved the location but I am upset that they charged 120€ for twins beds extra after we declined to pay extra. And it was rude to say if you don't give us 120€ extra we'll kick you out at 11pm upon checking in. That's not good business. Hotel is good 👍 and central location but adding a mandatory 120€ to checking in was wickedness 💯 Breakfast was ok. Front desk helpful a little bit but gave inaccuracies on closed businesses and took a hour to figure out it was a closed business. Mixed bad here. Great AC in 95F weather and safer. Overall 5.5/10 because of the theft of 120€ for something we told Hotels.com in writing ✍️ we didn't want to pay. If they didn't forceably steal from me at checking in would have been a 7.5/10 stay. Must say beware of Sticky Fingers and bad business practices and they don't care 100%.

The best I can say is good lication except they have about 4 locations for rooms. Listing said there was an elevator but on checkin I was told no, not working. Room was on 4th floor with very steep stairs. I am mid- 70s and 4 flights of steep stairs 2-4 x a day would be hard. I asked for room on 2nd level and they had one but very small tight room. I paid for larger room but not able to get adjustment to price because I changed rooms voluntarily. I get it so was OK. Front desk clerk was just rude and porter, who helped with first trip up 4 flights, slipped out before helping me with new room. Breakfast was ok. Quiet too.

Bed bugs in bed, walls, and appliances. Bites everywhere on my body. Hotel staff promised me a full refund. I had to emergency book a hotel elsewhere. The hotel didn’t even compensate me for the pain and suffering I endured.

When I booked I was not aware that we wo6be put in a separate room away from the main hotel which didn't have an elevator and with luggage it can get tricky it was only one flight of stairs but very unexpected. The room was large but old and dreary. We also had sound bleed from outside so made it difficult to sleep. Not aure I'd choose to stay here again. Food for breakfast was good

Great location. Getting luggage up the stairs was a task. Great staff.

Our first room had bugs and so I went downstairs to the front desk and they told me they needed to have proof of more than one, and then we came back with pictures of a bunch of them so they finally moved us. They never apologized and just moved us across the street to Hotel diana. This hotel, our AC was broken and stuck at 26.8 no matter what we did try to fix it, our ceiling was leaking, there were bugs on the walls, but at least they weren't in the bed! They were upset that we were wanting to change rooms, but we had bugs in our bed and acted like it was our fault. I would not recommend staying here even though the price is cheap there there's a reason the price is cheap.

Location was excellent, right on St Mark's Square, we booked our hotel at Antico Panada, however at our arrival they sent us to another hotel in the corner, with no elevator access to our room, we have to use the stairs which was inconvenience, especially for people with knee issues, it was not explained to use, also the hotel where they sent to us, seems to be falling apart, breakfast was just ok, the only good thing was the location.