You better bring a flashlight if you come to this hotel, I have never seen a darker place in my life. The hallways are pitch dark all the walls are painted black. They don’t turn the lights on, and there’s no lights in the room not even to shave. Also, they seem extremely understaffed. They don’t restock the toilet paper. Unless you ask. Some of the staff seemed friendlier than others others don’t work there look miserable. I don’t know who gave a rating of five stars maybe three stars at the most. Also, the breakfast is overpriced and it’s below below average..

Perfectly located to visit the sanctuary. Having parking on the property is a big plus.

Ok

Absolutely stunning Pleasant Staff and Restaurant was amazing and beautiful view

Staff was very helpful and service was great. Beautiful location and the restaurant for dinner was amazing.

Great place to stay

Staff was incredibly helpful. View amazing. Very nice place.

This is not a 5 star hotel. The management is very poor. They also practice silent race based discrimination where they give amenities like wine and upgrades or preferred rooms to White guests. The front desk staff lie a lot to deny black guests service

Very bad manager and front desk staff. Housekeeping service is poor and slow. Deceitful and dishonest staff. Not a 5 star hotel, claustrophobic. Breakfast is good. Poor service detracts from the pilgrimage experience. Stay away

This hot is not 5 stars. Missing a lot of items of a 5 star hotel. The design choices with artificial grass everywhere feels very cheap.

Beautiful and clean hotel, friendly staff. Great location

This is great!

T

Personal was very helpful with my stay.

I thought the property was nice and the hotel staff was very nice and very helpful. I believe the receptionist in the front, Lily was so kind and helpful she even when out of here way to mail some postcards for my mother and helped us with all transportation. Everyone in dining area and servers were very kind to my daughter and well mannered. I did not like the location of the hotel. It is on a very high hill, pretty far from the basilica and it was a lot of walking for my mom and my daughter. I would have preferred a much more closer hotel to get back and forth to basilica easier. I was fine with the walking but my mother was not able to do it so we had to take taxis back and forth.

Not convenient at all with stairs

Great property! Staff was friendly and helpful. Room was great. Air conditioning was fantastic!

Beautiful hotel with view of the Sanctuary. Very nice amenities, rooms and spa/swimming pool! The staff is very curious and helpful and the on-site restaurant, is an experience not to miss!

Exceptional! Best hotel in the area. I enjoyed the room I stayed-in and service was awesome. Nice, friendly staff.

This is such a lovely hotel! The rooms are delightful - spacious, clean, well appointed with a luxurious and comfortable bed. The view over to the Basilicas and town is stunning. The staff were a joy to deal with, super friendly and helpful. We wish we had booked additional nights. Highly recommended!