The pool was closed for our stay.

The took my phone number, and I have been getting relentless scam calls for days. They begin at 6am everyday! They sold my information

My husband and I really enjoyed our stay here. Hotel is clean and the staff standing at the door were very attentive and courteous asking if you need them to order a taxi for you, opening the door, and assisting guests with their luggage. I would have liked if at check in, I was given information of the hotels amenities such as their restaurant locations and hours of operation, bar areas and dress code, room service information, pool location and hours of operation. Lastly, there was no room safe, we were missing the door signs you hang on the door nomb for "Do not Disturb", and we were not provided with a complementary water bottle for our coffee. It would be nice to see staff smile a little more, for the most part, everyone seemed very serious. Overall, my husband and I really enjoyed our stay and felt safe. We will definitely return. The information above provided is information on how the hotel can improve based on my past experience on other hotel stays. Thank you Grand Hotel

El mejor hotel en Tijuana!!!!

Great location

Nice clean hotel with proper security.

Clean property and great location. Will come back!

Nice

I was a bit hesitant about where to stay, but I came across this hotel and honestly ended up enjoying my stay. The room was clean and fresh, and the air conditioning worked well. I also have to mention the pillows—they were so comfortable. The restroom inside my room was spotless. The lobby staff were all friendly and welcoming, which made my stay feel comfortable from the start. We had dinner there on our first night and our server was warm and attentive. However, breakfast the next morning was a different experience. I wasn’t really taken care of, and the waiter never checked on me. I ended up getting my own napkins and silverware. I also walked out without paying because I thought breakfast was included with my stay based on what had been mentioned to me. The breakfast buffet itself had a nice variety of delicious options. One downside that wasn’t mentioned until arrival was that the pool was unavailable due to renovations. Also, parking was not included, but the price was completely reasonable—I believe it was $2.00 each time you exited. Overall, despite a couple of inconveniences, I had a pleasant stay and would consider returning. Perhaps a new review.

Pool was closed. No clean towels were brought, garbage wasn't emptied and there was dust everywhere. No refills on shampoo or lotions. Phone was filthy. Gross! You should be embarrassed.

No problems everything was great! 10/10

Clean space and felt very safe staying there Location was in the middle of where we needed to go

Manager Victoria Mr Milo at lobby Mr Ramiro at restaurant Best service I have ever experienced always professional big smile and super attractive I travel all over Latin America Asia Europe Tijuana my top one best food places to visit service. Is not perfect but as long you are respectful everything good

Room s very clean the cleaning staff very nice professional and helpful nice lady

From manager victor and door man Milo best service always big smile feel welcome and the restaurant Mr Ramiro makes you feel real welcome best hotel in Tijuana service

Great hotel. Clean. And staff is friendly

Always a good option to stay in this hotel. We feel secure and it’s centrally located

Accessible to different kinds of restaurants

The room needed more maintenance and the restaurant needed better chef supervision

My family and I loved this hotel, very friendly staff and helpful, very clean and beautiful view.