Emerald Hotel & Suites

Explore Emerald Hotel & Suites
6.4
Pleasant
From 2,769 reviews
Cleanliness

6.0

Room Comfort

6.0

Service and Facilites

7.0

Traveler Reviews Emerald Hotel & Suites

Number of reviews per page
20
40
Top reviews
Nicholas
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parking was great, providing there wasn't an event going on. It was primary a cultural biased place where we felt out of place. We stayed at the same hotel 3 weeks prior and had a great experience. It wasn't the hotel staff that treated us poorly, but the connected restaurant banquet events next to our room that kept us awake (both nights) throughout the night that made our sleeping schedule very hard. If i am going to spend over $400 for 2 nights in a hotel, i expect that some respect should be given for our commitment of expense and we should not be kept awake due to whatever events they are having in the connecting restaurant. The music was much too loud and we will not be staying there again.
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Euginia
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything about the property and staff was good, but the mattress was terrible. No one uses metal spring mattresses anymore, if they change the nattress, and increase there pilliws, then I will give 100% to Everything!
Shawn
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My stay herre was enjoyable.
Mark
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Housekeeping was available only upon request, which was fine. Room missing a few small things you take for granted such as tissue, garbage can only in bathroom. Walls were thin, could hear what the next room was saying practically. Room fairly clean but old. Needs a bit of an update. When my husband checked in, he was pleased to have been offered an upgrade at the same price. He didnt have to ask, it was offered up front. Staff friendly and helpful.
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Michael
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2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room was disgusting, this place was worst the a motel
Ricky
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fine
Manjot
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Worst experience ever charged me $60 for no reason
Nithin
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

i checked in around 18:00 and took some photos of the room show to staff for a small cleaning. Never showed up . Here i can add all photos i took with me. Somehow i wait until morning and give back the key .. Really worst experience it was. They should improve atleast getting one star rivew.
Johna
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

They had a wedding party that went well past curfew on sound violations. Super loud. The bed was very uncomfortable, old spring mattress. Staff was mid level on friendliness. TV barely worked. We left a day early, wouldn’t stay here again.
Lachlan
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Still havent recived my deposit back from stay
isidora
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Ours both rooms had poor cleaning, a lot hair in the bathroom, the bathroom faucet was dirty, under toilet as well, please pay more attention about cleaning. The staff were wonderful.
Barrymore
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8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The room was simple. I had all I needed. The parking wasnt a problem. This was not my first. I expected breakfast like the last time but they no longer serve breakfast. I was fine with that, I had my own. The bed was firm. It wasnt fancy but the sleep was comfortable.
Darren
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Always great and friendly everytime I am there thats why I keep coming g back there never a problem there
Mark Joseph
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were very friendly. They upgraded us from a single double bed to a two double bed room when we arrived. I just noticed there is a noticeable cigarette smell upon entering the room. I am not sure if it is the actual fragrance of the room they are using or an actual smell residue of cigarette.
Jessica
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Bathroom had no facial tissue or hand towels. Nowhere to hang towels. Room came with kitchenette but no utensils, dish soap, towels. All cupboards and drawers were bare. Upon checking the front desk staff announced my room number to the whole entire lobby. When I mentioned this made me uncomfortable and was a safety concern, the staff simply shrugged and apologized. Hallways smells of cooked cabbage. Room itself had no odour.
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Lorenz
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stayed for 2 nights did not even refill toilet paper and room wasnt even clean in between days. Room ok staff ok parking ok.
Quy
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was in the room without hair dryer, without hand rails to hang the tower
RAJESH
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property seems to be old and not maintained properly. Felt some odd smell in the common areas.
Therese
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, nice staff, easy parking, AC
Therese
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, nice staff, easy parking, AC
Number of reviews per page
20
40