Overall Ratings & Reviews Emerald Hotel & Suites

We travel for work and stay 6 days ….on the 3rd day we asked for our room to be cleaned and NONTHING…. I asked the 5th day for the room t on be cleaned and not even to change our towels, toilet paper we had to ask even for garbage bags. The pillows was horrible. The 3rd night the fire alarm went off. Do not recommend AT ALL.

Good price and good corresponding services.

It was not the best hotel, the smell in the room was overwhelming. And we had to request face cloths when we got into the room, there was only 2 large towels. We will never never go back to this hotel!!!

I complained about the washroom,they promised to come wash it but no body showed up I was unable to use the toilet for the time I spent there

We stayed at this Hotel twice now and both times staff were so nice and helpful and even upgraded us both times for free. Really nice hotel as well. Rooms were super clean and nice. Really recommend.

I mean it’s cheap so manage your expectations accordingly, but like bare minimum stuff wasn’t taken care of, ie no toilet paper in the room on arrival. Fire alarm rang continuously for 30 minutes at midnight, then construction began immediately outside my window at 7:50am. They’re doing daily construction right now so I absolutely recommend spending a bit more and going somewhere else.

Kishan did excellent services since I stayed in this hotel.

Do not recommend. Didn’t even check in. Walked in and right out. Very dirty.

We found this last minute stay during Expo weekend when our Vrbo fell through. Rooms were clean enough but bed was hard and pillows were small and the room construction happened in the evenings (10 pm) sounded like it was right next door or above us. Hammering/drills, scraping of ladders dragged across the floor just threw off my sleep schedule, especially last night, which annoyed me to no end (as you and the desk clerk could probably tell) being that my husband and I are usually asleep by 9pm as he is up at 3:30am. The walls are not romotely soundproof and the gaps in the door let all hallway sounds into the room. Air Conditioning worked well, Fridge was a decent size, Microwave was the cleanest of any hotel/motel I have ever stayed in. Customer service from the desk was good though they did deactivate our keys after night two of three, so had to get them reactived (and they did not ask for ID or name on the booking before reactivating them which gave me some security concerns).

I am from out of town. I booked 2 times and they let me checked in early instead of letting me wait until 3pm to check me in. So thank you to the manager and staff at the front desk.

Front desk staff were friendly, only good thing about this place. Walls in room were disgusting, I didn’t shower as I felt like I may be dirtier getting out of the shower then I was going in. Room smelled like the restaurant was vented straight into the room. Did not feel safe at night. Could not get the remote to work for the TV. Last but not least the Bed was the worst thing I’ve slept on, you could feel every spring and everytime I moved it would wake me up from how loud it was. I will most definitely not be back.

It was below average and the price was too high for the conditions.

Was a very nice stay, and was quiet.

5 stars

The hotel was dirty with things dust clumps and random things like rocks and screws in the hallways. They have an Indian restaurant attached which is quite loud up until nearly 11pm. Would not recommend or stay again.

Ok

The room was OK. The pillows were flat and appeared to be 20 years old and this is no exaggeration. The bed was comfortable. The bathroom didn't have a light just a mirror that lite up, thus making it difficult to shower in the dark and get ready in the morning. If all you are looking for is a bed to lay your head at an affordable price then this is it.

The receptionist girl is very attentive and professional

Staff was helpful to change my room to a tub/shower combo. Plumbing was not working the best... Room was clean though.

Cheap only good thing. Dirty bed, no toilet paper, dirty walls, noisy