Overall Ratings & Reviews Holiday Inn Express ROCHESTER - UNIVERSITY AREA by IHG, an IHG Hotel

Stay was fine and staff were friendly. Hotel could use some TLC

Light was intermittently turning on and off in the middle of the night. This was not resolved or compensated because my room was through Expedia. Had an 8 hr work day and 5 hr drive home to follow my restless evening.

Lobby looked nice but the rest of the property looked run down. Our shower obviously wasn’t scrubbed because there were soap scum and the shampoo/soap holder was rusted out. The coffee maker was dirty as well…. Not to mention my in-laws were staying in a separate room and there’s literally had food on the floor and their coffee maker was dirty gross as well….

There were a bunch of little bugs in the lobby

Very disappointed and disgusted with my stay at this location. The room would've been ok, however wasn't clean, the toilet bowl had crap stains and the floor hadn't been vacuumed, it had a green fingernail and a raisin on the floor, visible. I told an associate, and he said he'd get the supervisor or housekeeping to clean, NOTHING! No one even came to bring clean towels and washcloths. The room doors are so loud when they open, it woke me up when the door next to me opened. I dont know if it needs some WD-40 on them or what. Oh and my room phone was messed up too. I can't believe I traveled 10 hrs to stay there. I hope it gets cleaned properly before the next guest arrives. Room 506

We had a great time visiting, but we had a terrible sewer smell that was extremely disruptive. The young man said the maintenance person had to leave due to emergency and was willing to move our room! That was very inconvenient. The smell got better but then came back around 11pm and lasted till we checked out!

Guests were incredibly loud, TVs did not support Netflix.

Great

Everything good

Very clean

Great stay!

Stayed overnight , had everything i needed, walls are thin but for a quick stay it was fine

Not bad, everything worked and felt pretty clean for the most part. Kind of an older building but the staff was always working and it felt safe.

Good for what we needed.

Very nice

very

Everything was good. No complaints about anything. Would definitely return

It was great for our one night stay! Close to Strong Memorial Hospital which was just what we needed.

The place was really nice and quiet.

The breakfast was really good. But our bathroom was dirty. Had hair and pee at the base of the toilet.