The mattress and bedding was superior.

The staff was good. The rooms were very small and cramped. It had poor lighting. The pillows were flat. Overall I think this place is over priced.

Excelente servicio, excelente comida

Clean room, excellent service, great quality food in restaurants. Only the Sushi restaurant food was not up to the mark even though ambience and service were great. Breakfast was good even though limited options, coffee and tea were good quality. Milk for tea/coffee and cereal was to be asked for every time, not sure why. Happy hour in the breakfast bar was great. Our room in the 5th floor had nice view but the AC plant or some generator sound nearby was loud and we had to keep the patio door closed always. Nevertheless I and my 12 year old enjoyed the hotel. We went theirs for a tournament crossing the boarder on foot; Moving around was easy and never felt unsafe. We plan to visit again and we will stay in this hotel again

The check was long and confusing , I’ve been here dozens of times so this was a first my room was on a lower floor street side next to an active construction site so was woken up at 6 am

Good hotel overall - nice and clean for the most part. However, the Internet connection is BAD and my sink was clogged up. Please improve in these areas!

Good staff, hotel overprice

Good service

Very courteous and very clean.

El cuarto chico y no estaba muy limpio

Great service, clean hotel. Main restaurant by the lobby needs more authentic Mexican food

Room was great, staff very friendly and helpful!

Everyone was very friendly and helpful there.

Great experience

wonderfull stay clean and professional service

Great place

The staff were great, room was good. We were just surprised by the price of food and drinks. As a Canadian with weak currency paying US + prices in Tijuana is disappointing. We go out for less in the US for comparable meals. We did have a couple of amazing meals off the property that were more reasonable.

I usually stay here when I’m in Tijuana but this time was not very pleasant. Not hot water amd the bathtub with mold

The Chack in was good but the room was too close to the elevator and I could hear the "Ding dong " every time it stopped on the floor. Although they where able to get me a different room on a different floor It was only one door away and I was still able to hear it but not as loud. It is not a "cheap" hotel and the room felt small and outdated. On top of all I asked for late check out and Thay Sayed I could leave at 1 but from some reason they called my room to make sure I'm out by 11. It was not appreciate it at all. The phone call woke me up and I couldn't get back to sleep!

I’ve stayed at Lucerna many times and never disappoint