When I arrived, there was only 1 person registering guests as they come into the hotel. Due to this, it took close to 25 minutes for someone to register me and provide my room key. Then, the room had several issues. First, the A/C unit was very loud. Also, the shower was very outdated and shower head was missing parts to direct the water, therefore water was spraying in every direction. The overall room needs to be remodeled due to excessive wear and tear. Lastly, several of the lights in the hallway leading to my room were not working and therefore it was very dark walking to my room.

Great Stay!

Lovely property

Its an ok hotel ,pools are very cold.Expected it to be more fancy due to the high prices for their rooms.

If you really need to go to Mexicali, Lucerna will always be your best option. Something really nice occurred to me during this trip, the Manager knew me by last name. That is customer service.

Clean room and staff was really friendly

Buena eatamcia

I've been to this location lots of times But they don't always let u know certain details about the hotel amenities that they have

Everything was perfection, the staff is incredible and very clean !!!

The room was clean over all great experience

I paid for an executive room and the condition of the room and bathroom was very poor. Paint was very poorly done. Carpet is old and lighting was not adequate. They need to upgrade their executive rooms.

Welcoming environment, clean and stocked room. Restaurant on premises was excellent and staff went above and beyond to make our meals and stay very pleasant.

Outstanding service, one of the best hotels in Baja, it is always my first choice and has been for many years.

Clean room, staff were really friendly and helpful and the food was great!

Good customer service

Staff was great

Yes it was.

Outstanding service. The best hotel in Baja.

The property was very clean & the staff were very friendly.

Hotel units seem to be completely wormed out inside. Lots of stains on floor and benches. I stayed in a cabaña. Overly priced and just felt dated. Tons of potential though.