Overall Ratings & Reviews Courtyard by Marriott Raleigh/Cary

Great customer service and property was family friendly

Very nice facility

Loved this hotel! It’s clean and the staff is amazing! I will most definitely be coming back!!

Alexandria checked us in and applied Marriott rewards

Staff is fantastic!

Easy part first, nothing not to like about this property. The whole property was spotless. Staff was courteous and friendly. Room was clean and comfortable. Plaza across the street (within walking distance) had quite a bit of options for dining and shopping. Would definitely recommend.

very nice, quiet, clean, pool was clean and easy access

In general stay was good in terms of employees customer service, but hotel maintenance and housekeeping need attention. Housekeeping - We found two alive cockroaches in the room and in the bathtub. Bathroom floor was dirty. Unacceptable! We had family in another room with the same problem. Maintenance - furniture was damage and some picture frames were full of rust. For a Marriott with not a cheap rate as a customer you have higher expectations.

We chose this site as it was close to a family member nearby, and was reasonably priced. The staff was very accommodating as we had a family emergency in the middle of our stay and we had to alter our reservations a bit. The desk staff was very helpful with our situation.

Great stay

No one managed the bar. , only one mirror in a room

Good

Property is under a massive renovation. Expedoa failed to tell us that. Got in late. Lived with it. Wont be back.

Check in was fast and easy

Very nice hotel with great customer service.

Check in was a little rocky, and there was a ton of hair left in the floor of the bathroom. Additionally, I could hear every word and action occurring in the adjoining room next door. Otherwise it was a decent place and conveniently located. Morning staff was fantastic - evening, not so much.

The room was very quiet and the bed was comfortable. I had difficulty with the room key, trying to enter the side door from the parking lot and again when trying to enter my room. Toni came to the rescue and all was resolved. I enjoyed my overnight stay very much and would stay here again.

Friendly and professional staff all around. Nice lobby and courtyard but rooms could use an upgrade or maybe at a minimum remove popcorn ceiling and textured walls. But that is cosmetic only as the room was very clean and well appointed. I was surprised that the TV only had 4 app options with no ability to download my favs or cast a show from my iPhone.

Nice location nice staff

Happy with room and staff at front desk