I was in my Penticton on the Saturday that Summerland was evacuated. The staff at the Balcoma were incredible! I checked out a day early and they were so understanding, they even waived the last night without me having to ask. I cannot say enough good about the staff and the experience, during an emergency.

Helpful staff and lovely property grounds. Our room was nice with a balcony overlooking the golf course. Unfortunately our stay was cut short because of an active wildlife in the area so we only spent one night. We decided to leave two days early to free up space for the evacuees from Summerland. We didn't get the chance to use the amenities, sadly, but the pool area looked really nice. We look forward to staying there in the future.

Pretty clean overall, and the front staff were very friendly and welcoming. Unfortunately, there were several things that made our honeymoon less relaxing than we had hoped. When I took a bath, the drapes smelled strongly of musty urine, which made me question how sanitary the room was. We were surprised because everything had seemed clean when we arrived. If you’re considering this resort for a honeymoon or romantic getaway, be aware that there is no adult-only swim time. Children are allowed in the pool, sauna and hot tub until closing. The pool was frequently taken over by kids, making it difficult to relax. We are parents ourselves, but this was our time to reconnect and enjoy some quiet time together. An adult swim period would make a huge difference. The hot tub was also extremely heavily chlorinated, to the point that I could barely keep my eyes open. One evening, when there were finally no children around, a drone began following our movements in the pool. We were told it was for promotional purposes, but we had not been informed or given any indication that filming would take place. It felt like an invasion of privacy, especially while we were trying to enjoy our honeymoon. A heads-up would have been appreciated. Parking was also inconvenient, with no dedicated spaces in front of the rooms. The restaurant staff were amazing, with great food and friendly service. We really wanted to give the resort a better rating, but overall it felt much more family-oriented.

We had a wonderful stay at this hotel! The hotel was very clean, and our family absolutely loved the pool, hot tub, and cold plunge. It was a great place to relax and unwind. The front desk staff were super friendly, helpful, and accommodating, especially since we had some unusual room booking situations that they helped us sort out. Unfortunately, while we were staying, the fires hit Summerland. The hotel was incredibly understanding and, with no questions asked, allowed us to check out two days earlier than planned. We were definitely disappointed to have to leave early, but given everything that was happening, it was absolutely the best choice for our family. We really appreciated how kind and accommodating everyone was during an unexpected situation. We would absolutely stay here again and would highly recommend this hotel to anyone visiting the area!

Clean rooms, great wifi, loved the wellness area and the poolside restaurant service was perfect. We will definitely be back again

Nice resort. Well kept. Located close of a busy road so it is noisy outside but quiet inside.

A wonderful, family friendly place to stay. Felt like a little resort getaway right here in BC.

Amazing experience , will go back there !

Lovely pool area, extra things like fire pits, courtyard facing properties. Good house keeping, clean rooms. Not too rowdy but good atmosphere and kid friendly. Would go again.

Great place to stay nice hot tub / cold plunge

Staff was great and room was gorgeous

5 star all tje way.love love this hotel.

Cleaning has loosened up since last year. Our room needed a deep clean. The outdoor pool and amenities were kept clean though.

A super family friendly stay that didn't compromise on style, comfort, and amenities. We stayed in a groundfloor room, which was perfect so our littles had a bit of lawn space to play.

Friendly stuff, pet friendly environment

Room was clean and hotel was quiet - good break away for 3 nights. Close to all the activities we wanted to do but needed a car - could be walkable but is on a main road.

A

First time I’ve stayed in a room that didn’t include a microwave. Bathroom was beautiful but TV was small. Pool was okay but not ideal for families with kids. This place is great if you want to party and drink by the pool.

Beautiful grounds and amenities

We love new wellness area!