We arrived in our room smelling of cat urine, and when we went into bed we found dirty bedding covered in bodily fluids. We were not allowed to switch rooms and were not able to have the carpet cleaned during our stay. Very dissatisfied. The pool was lovely however for our kiddo and the staff was polite although not accommodating of a refund or room move.

Very clean great for families

Breakfast was ok except the coffee. Big yellowish/ greenish stain on one of our sheets. We requested for room service but they didn’t even changed the sheets. Staff were not friendly.

Besides the lobby, the queen room we stayed in was dated (probably original). Baseboards cracked and peeling, old cabinets and tubs, furniture seems old but I will say the beds are comfortable. The screen in the window was completely broken, causing the window not to shut completely. The air conditioner didn’t work. The freezer in the fridge was completely frosted. My girls went to the pool and said there was black mold on the stairs and pieces of something floating in the actual pool. The hot tub was only half full of water Breakfast was nothing to write home about with the basics of cereal, toast, waffles, some apples and oranges and a couple of yogurts. Definitely a continental type of breakfast. I will not be staying here again.

This hotel needs a renovation. We stayed in a double queen regular room. Bathroom features warped soggy baseboards and wall patches without paint. It smelled musty like an old building. Elevator had nondescript red stains near the buttons on the carpet. Signs are on the hotel read, “ doors locked at 11pm for staff safety “, and the liquor store next door painted a picture of a less than safe location. The breakfast area wasn’t staffed with someone wiping tables, etc. The lobby had boxes of stuff in it and looked like a shipping/recieving centre. My kids noted that it wasn’t a very welcoming environment and it reminded them of an old office. Pool opened at 10, which was a bit late to get a swim in before leaving. So it was cheap, we slept, and were motivated to get back on the road. Don’t know about other hotels in Castlegar, but I’d probably try a different one next time.

The complimentary breakfast did not offer scrambled eggs or bacon or sausage as options. Only toast, waffles maker and hard boiled eggs. Building seems a bit run down and could use an upgrade. Door to room gets stuck and room not really clean. Supposed to be pet free in some rooms but our had pet hair in some places. A smell seems to emanate from the air conditioning when on.

I would stay here again. The front steps to the hotel are on a bit of a downhill slope and I tripped walking out one day heading to the Safeway next door. I was able to regain my footing but something to think about for others. The parking isn't the best with Mr. Mike's next door but we were always able to find a spot when coming back to the hotel

Lobby, hallways and breakfast room were definitely in need of a vacuum and cleaning. Breakfast area was unclean, garbage bins overflowing, dirty tables and spilled cereal, batter and coffee everywhere. It seems the hotel is running too thin on staff as the reception desk was trying to keep up with a very busy breakfast and folding laundry on the side. The hotel rooms were fine and the breakfast was plentiful…if you could find a spoon or willing to wait for someone to come and refill the coffee, yogurts or waffle batter!

Stay here every year and it feels like home. Centrally located to everything...easy to get to heyd to go to other towns in the kootenays area..will be back next year...Staff are wonderful

Ac too noisy night time big problem

Overall satisfactory. Stay

It is a great hotel. The waterslide looked like so much fun. The staff was so friendly and the breakfast was delicious.

It needs a renovation. And it is understaffed. But for the price, I am happy with it.

The hot tub was cold!

very dusty in the room, tv did not work. Poorly maintained. Lot sketchy folks hanging around.

The hotel is in need of maintenance. Paint job,carpets, bathrooms need attention.

Great breakfast, good location

The room was dated and the carpet was filthy. The breakfast was very simple.

Run down hotel. Hot tub is straight up disgusting. I thought it was stain on the tub but my girlfriend showed me and rub it off, it was dirty not just stain. Every was all rusty. The free breakfast is pretty neat but looking how run down the place I wouldn’t wanna eat food there.

Comfy beds and clean rooms