The room was not clean, pics online do not match the hotel. Stains on the bed, disgusting hotel.

I loved the convenience of a small fridge to store breakfast and a kettle to boil water, and the coffee machine. The bed was comfortable and the room was quiet, I contributing to a sound sleep. No fan on th bathroom.

The room had a ‘kitchenette’, but did not stock anything (dishes, pots and pans, utensils , etc) to use it as such. The bathroom had some spots that looked like black mould. The toilet had problems with the tank refilling and then would not flush.

Ok at best probably won’t be back due to room cleanliness and the smell of gas in the morning

For an older hotel, the room was clean, but it was very warm even with the thermostat turned off. The parking was only a 5 min walk from the building, but it was $20 a day through the hotel, whereas if we had paid at the lot it would have been only $17 a day.

The penthouse is nice and quiet. Huge two suite room was more room than two of us needed but we liked it!

Close to everything downton

there is no kitchen and no bar. this hotel is a serious problem. very old, dated and completely wrong for a hotel. the location is amazing in down town Victoria and since it was a really busy weekend, we HAD to stay there. otherwise it may have been the worst hotel I have been to in the last 10 years. its needs a complete remodel. the doors are half the size, the shower is 2 X 2.. cant even stretch your hands. there is NO place to charge your phone. get this.. there is no sink in the room. thank God they stuck a toilet in there. Never again.

i’d like to start out by saying the staff was great, very nice and very quick to fulfill your request (i requested extra towels and bedding) with that being said the room i was given was not AT ALL what i booked on expedia (FAIR WARNING) i tried to ask the front desk to upgrade i even said id pay they proceeded to tell me they were fully booked. not sure i believed them. once in my room and trying to get as settled in as one could in a room that i didn’t feel comfortable in i noticed how dirty everything was. my white lampshade had brownish black stains in it, my toilet was broken and had rust on the toilet lid, they DO NOT move anything when cleaning the floors some places the carpet was white instead of red because it was layered with dust although this property was in a amazing location and was a bit cheaper then surrounding properties i’m not sure i’d stay here again

Horrible check-in, room is a dump. Was denied entry to the room because I didn’t have a physical credit card on me despite having already paid. The person helping didn’t try to problem solve just said he’ll give me a refund, which leaves me stuck without a room. I offered to pay the hundred dollars on my card and have it be refunded the next day, or pay cash, was just told over and over again “it’s our policy” without offering a resolve. Finally, I asked if I could use somebody else else’s credit card and they told me the person had to be present. I told them I’m travelling alone, so what do they suggest I do? Finally he said he could email my brother a credit card form. This entire process made my check in 45 minutes long. On top of that they don’t even have bottled water at this hotel, the room is a dump, the window screen fell off immediately, it’s been an absolute trash experience.

Great location. Easy to walk around downtown. Two pubs downstairs. Friendly staff. We have stayed here a couple times and it feels like it needs a deep clean of the carpets and a fresh coat of paint.

Great location in downtown.

Really tired property.

Woman clerk was the most rude person in a hotel I’ve ever experienced. Brown *smudge* on “clean” bathroom tap. Non emptied mini fridge of old milk and half eaten chocolate bar.

Love the location can walk anywhere kind of noisy at night, but that’s why they invented earplugs

Friendly staff. Neat room

Staff was friendly + helpful Located in the heart of Victoria, walkable to restaurants + waterfront

Old history structure ! There should be more early centuries hotels like that downtown in that style and culture wise . Victoria has the best smell of atmosphere and culture friendly people and safe atmosphere different lifestyle and culture. It really shows how Canadian people culture and really are and as Canadian people have forgotten that we are all Canadian strong all cultures need to stick together as Canadian people and culture regardless of religion. All people of Canada has to stick together and be proud what we have as country and being free . What an awesome chill city !!! Good people there

Good location

The rooms were clean, beds comfortable. We could easily walk any place we wanted to go. We felt safe in the area. The hotel was not the most modern, but quaint and appealing.