I was told by staff that they have microwaves and fridges in the room when I called, but they actually did not. Also, they never pick up the phone at the front desk.

Moldy smelling room, woke up with terrible headache

Had a great time staying here i will be coming back and staying

Had to be moved 2 times while staying here. Our first room the air wasn't working then our second room had bugs! I reported to the overnight lady at the front desk who was rude.

No

Great hotel. Great location

Idfc

I

The room was not clean and it didn’t have any towels tub was dirty

Great place to stay

When we initially checked in the room we were given was not clean, the bed was not made, and there was used femanine products in the trash in the bathroom. We went downstairs to report our findings (the gentleman was really nice, he was the only one nice) and we were given an upgraded room. It had been clean, but just like the first room VERY outdated. The pictures online does not accurately mirror what you actually get, pictures make it look newer than what it actually is. The shower curtain in the bathroom was molded. The sink did not drain properly, the water did not get hot at all. We only had two large towels in our room no face towel no hand towels. The request for towels was made multiple times but never received & when we went down late last night after arriving back to the hotel from my son’s game we were told that all the staff had gone home at 9:00 and she wasn’t making any promises, but she would try to get us towels if security would go get them. We ended up going down to the hotel gym & grab towels. The sliding door to the balcony did not lock so we had to sleep with the balcony door unlocked all night. We WILL NOT BE STAYING HERE AGAIN

Very clean and conveniently located

Cleanliness

Overall a great experience. The building and rooms do show signs of aging but it is nice and there are lots of amenities. The views were great in the 16th floor. The room was mostly clean. There were cigarette butts on the balcony and no trash can liners. Staff was excellent all around.

Good

The room was not clean: It needed to be vacuumed, and there was garbage from the previous guest laying on the desk when I arrived. One of the sugar/napkin/creamer packets had been opened and was with the others near the coffee pot. The pool area was not clean. On Sunday, 9/7 there were towels strewn about, articles of clothing, and a diaper. On Monday, 9/8 it was cleaner (less towels) but still some towels, napkins, and articles of clothing laying all around the deck area. Staff were friendly and helpful! The valet attendant was especially helpful in directing me to a parking garage and was patient to explain the directions to me twice. I'm sure it was posted somewhere but not very obvious when I was doing the booking that breakfast was not complimentary. Since I was coming from out of town, it was not obvious to me that I was traveling to the heart of downtown and thus not intuitive to ask if there was a parking lot where parking would be complimentary. These are two costs (parking & breakfast) I had not budgeted for in advance.

Great place to stay

Like morning staff, not evening staff, 3:30 a.m alarm that was false alarm but staff did not let us know ( however morning staff did apologize) Love location, clean, breakfast

We requested queen size beds and received singles. We had 2 towels the room was disgusting and run down and the worst part front desk do not care about your complaint. No one answers their phones and when you come to the front to give your complaint they do not care. The lobby was full of people wearing barely any clothes walking around with no shoes or socks. Got in the elevator with our kids and had two ladies in the underwear. It was a clown show. The worst experience. A nightmare.

Stay at your own risk.