Reception staff helpful, room not super clean but was ok. Refreshments not replenished daily. Excellent location for visiting rhe city.

The front desk staff were very friendly and helpful.

Great staff! The service staff were always friendly and kind. This hotel is close to the train station and Macarena cathedral. It's a bit far from the center. The rooms are very big and comfortable. I loved the rooftop solarium.

Comfortable hotel with very good breakfast. Friendly staff.

Hotel was nice rooms were ok breakfast was good. Little bit of a walk to Center but still good.

Wonderful setting wonderful Service

Room 303 smells bad, toilet seat broken from floor base. Area needs taxi to city centre. I wouldn't book again

Whilst the hotel was decent enough, I think it caters for the coaches and large groups so the staff churn through check-in processes with an efficiency that lacks personal service or welcome on an individual level. The paying customer appears to be an inconvenience. The barman deserted his post in the evening and did not respond to pressing the green “call” button. That lost them customers and revenue. A token effort was made to establish the cause of my concerns but I doubt my feedback to the reception staff made it to the manager since that member was the very same person that checked me in. If you are ok with basic service and a room for the night, this hotel is ok but if you want to be valued as a person, look elsewhere.

Staff

The housekeeping staff was polite and amazing where in the reception staff was rude and unresponsive. They never pickup the phone or open the parking gates on time. I have to repeatedly press the call bell to have someone to open the gates and then once someone responded they took their own sweet time to open the gate

All greay

Nice serive and location

Very Comfortable

Nice place with a wonderful service and breakfast

Overall a comfortable place to stay…Most of the city’s landmarks were in walking distance…I would stay at this hotel again.

Comfortable room. Helpful reception staff. Excellent cleanliness. Goid location. Enjoysble few dsys.

This is not a 4 star hotel.

Very good!

Lovely traditional hotel with friendly, very helpful staff in a fabulous location close to bus and taxi stations. Less than 10 mins by bus to Plaza del Duque in the centre river or Triana bridge for €1.40 on buses 13 or C4. Excellent breakfast choice. Only negatives are the pool was closed even though is was 30+⁰ and the shower was quite poor. Despite these we would highly recommend and wouod stay here again.

Surly staff! Poor accessories ( no tea making facility , poor parking) won’t return