Overall Ratings & Reviews La Quinta Inn & Suites by Wyndham Boston-Andover

Good service and clean place

We were not allowed to check in until well after the stated time, which was frustrating. But more seriously, the condition of Room was completely unacceptable: Dead bugs (including flies and a ladybug) were found throughout the room. There were no washcloths provided. A manager had to come personally to clean up the bugs. Most alarming, we discovered what appeared to be a bed bug in the bed—a disturbing and unacceptable discovery that led us to check out immediately, cutting our trip short. We submitted a formal complaint and provided photo evidence. While we did receive a refund for the night we left, the management’s response fell short. Despite acknowledging our negative experience and saying this was not “their standard,” they dismissed the presence of bed bugs based on a later Orkin inspection that did not align with our experience. No further compensation or genuine accountability was offered beyond the single-night refund via Expedia. This experience was not only unhygienic and stressful but poorly handled in the aftermath. I would strongly caution other travelers about staying here until significant improvements are made to both cleanliness and guest service.

While it was clear that areas of the hotel have been refurbished and kept up with it is clear that the rooms specifically the bathrooms have been overlooked-

First room smelled like cigarettes, later found out the mattress smelled like urine. Bathroom not thoroughly cleaned. Staff was extremely helpful and moved my family to another room.

Good stay, my room was a little bit dirty, (over head table and sofa) but the hotel worth the price.

Location

Location

Quiet easy check in clean

The staff is always nice.

Nice, neat and convenient to the highway. Great areas to walk our dog and cordial staff!

Very unclean. Stained sheets, hair on the sink, urine on the toilet seat. Very loud at night with other guests ‘activities’. The only good thing was when I asked for a full refund, the manager didn’t give me hard time and agreed to refund me.

Room service every 3 days for eco...not good. All the others things is perfect

Nice hotel

Staffing is questionable.

Comfy CLEAN ROOM PLENTY OF WALKING SPACE NICE PEOPLE AT DESK

Was expecting it to be a bit more neat

Awesome

Pleasant staff

Hallway needed vacuum. First 2 nights were quiet. 2nd 2 night were not quiet. Kids in other room were loud. Call front desk and nothing was done.

Great