Hotel was nice and clean. The service at check in was poor. There were about 6 families waiting to check in and they only had 1 attendant on duty. The elevator was also out, so that could have been why she was in a bad mood. We were not welcomed as we approached the counter. I asked about the elevator and she said it was not working, but never provided any information about its expected repair. I ask for a ground floor for my 80+ parents and were told none available. The elevator did get fixed, but the lack of information and unfriendliness from the 1 staff member made the start of our stay lousy. We asked about the shuttle to the airport and there was none available or the first 1.5 hours. We had to use Uber or miss our flight. If you offer a service it needs to be available or advertise it to be first come first serve to set the expectation or the possibility you won't be able to use the suttle depending on the number of people needing it. We also had to request more towels. If the room sleeps 4, you should have 4 of towels and washcloths.