Overall Ratings & Reviews Holiday Inn Express CHESTER - RACECOURSE by IHG, an IHG Hotel

Bedding towels and bedroom very clean bathroom clean but soap dispencers and shower could do with a deep clean room 219

Perfectly acceptable 10 years ago. No air conditioning, top floor was rather hot. Windows didn’t block sound when closed or allow air flow when open

Really nice stay , staff very friendly especially the lady hosting at breakfast. Room clean and comfortable would definitely stay again.

All staff encountered were all friendly and helpful. An enjoyable 2night stay. Close to centre so was ideal. Would definitely stay here again.

Unfortunately having to pay parking on top, as this wasn't stated when we booked. We booked the hotel because we have electric car and wanted to charge onsite, the chargers were on site but NOT belong to the hotel, so none of the staff could assist, the sign associated with the chargers was not the same as the suppliers, so were unable to call for assistance too, the chargers we couldn't get to work, so we had to travel off site to charge the vehicle, disappointing. Now we know the hotel is not responsible however assistance should be there should your clients require any help? Or it should not be advertised as EV chargers on site, unless responsibility is taken to help patrons should they need it, not to simply state " they are not the hotels and we cannot help, sorry"

Staff very helpful,breakfast very good,bed very comfortable,overall a good stay.

No Restaurant in the evening breakfast buffet was cold hotel was okay staff were nice

We Stayed one night and from the time we arrived to the time we left, the service was excellent. The staff were really friendly and nothing was too much trouble. We asked for a last minute late checkout and they were able to accommodate us.

Great hotel location, breakfast and parking excellent.

Very good stay. Very comfortable beds, excellent breakfast and friendly staff. Excellent location.

The food was completely tasteless. ON the plus side, they have decent teabags! Very convenient for the racecourse where I was attending a conference Noisy guests in adjoining rooms (despite me asking to move as soon as I saw them in the hotel!!) who kept me awake until after 3 am, shouting and banging doors - the reception team were good and came to see them when complaints were made by myself and other surrounding rooms, however, this didn't stop them having to be told 3 times to be quiet I did speak to the hotel manager the next morning who has dealt with the issue, but it did spoil the overall experience of this hotel

Excellent from day one.the staff were excellent from start to finish.free tea and coffee in the hotel.check in was easy and professional.nothing was a problem.breakfast was excellent and the chamber staff you didn’t really see but they were definitely there as the rooms were gleaming.we will definitely be back.looking at dates for next year.thank you everyone

Venue convenient to town, excellent staff, easy parking.

The room was very comfortable and the staff were all very friendly and helpful. The location of the hotel is great. Not too far from the city centre and also not too close.

Very helpful and friendly staff

Ok to stary shortly

Business stay, basic hotel. Not far from shops and bars.

Great overnight stay. Breakfast included which was very good.Good choice of food. Complimentary tea and coffee throughout our stay. The staff were great, very friendly and helpful. Bedroom was ok bed was comfortable. Five minute walk to restaurants bars shops. We enjoyed our stay.

It was a nice place to stay, lots to do around area, clean & comfy would go again but I did ask reception for more shower gel as there wasn’t any left in the bottle that was provided in the room she said she would but we didn’t receive it

Our room faced race course was noisy during the nightwith delivery vehicles