Overall Ratings & Reviews Hampton Inn and Suites San Juan

Rooms smelly on lower floor , mattress terrible ,carpet stained , pillows the worst

Loved getting vouchers for beach to pick up chairs and umbrella. Did not like episode of water shutting off for several hours and then brown water coming out for a few minutes.

Likes - Clean property, good food and happy hour, convenient location. Dislikes - stained bed sheets and pillow cases, staff not very friendly (don't great you or make you feel welcomed).

Nice place. Breakfast is good

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The noise from the airplanes made it hard to sleep

Parking is initially hard to find and is $17/day. Access and egress to parking is "iffy" (card doesn't always work). Bed was overly firm. Also, be aware that the hotel is next to the airport runway and can be quite noisy. It really didn't bother us though. Breakfast was good, but very busy. Staff was inconsistent at the desk, and cleaning staff only swapped out towels once the entire time we were there.

People were very friendly resort was clean. Food was good at the grill. Breakfast was convenient, although typical eat and go ! beds could be way more comfortable.

Great customer service and awesome people

Everything ok.

Clean, appealing, very friendly, professional staff

Loved the Free Breakfast. Unfortunately did not get to enjoy the Happy Hour but love that it's offered and will have to indulge in that next time. Love the Swim-Up Bar as well.

Tv was broken, stains on bed and couch, breakfast closed an 1.5 hours earlier because they ran out. So they just started putting everything away. Juice was out of order. By far the worst hotel I have stayed at in a long time.

The hotel was clean. Staff was friendly, breakfast buffet was good and plentiful, eateries were walkable. Overall I would recommend!

We arrived and checked in around 5pm just in time for complementary Happy Hour complete with snacks! Property and staff was clean and professional. Pool and hot tub with walk up bar and towels supplied. 4-6 minute walk to beach…hotel gave us vouchers for free chairs and umbrella set ups at the beach! Also just a short walk to many restaurants and casino! I would definitely stay here again.

The pool out side sofa' s pillows need to be clean ,djd birds droppings.

I loved location close to the airport, great service at the front desk, happy hour 5 to 7 pm, choice and flavor of breakfast,10 minutes walk to the beach with vouchers for chairs and beach ⛱️. You need to be able tolerate noise of the close location of the airport, starting and landing aircrafts :)

The service was excellent, the staff was helpful.

Convinience

Our stay was excellent. The staff was welcoming and helpful. The breakfast options were very good. They offer chairs, umbrellas and towels at the beach!!! It was very convenient to stay at this hotel. We will definitely stay here again.