I asked for a desk chair and they didn’t have one, gave me an old uncomfortable chair that didn’t swivel, I asked for an iron and it didn’t work, not hot enough, they say parking included, but you have to walk like 4 blocks it’s not on site. Some of the staff were not welcoming, will never stay here again

Buen desayuno pero deben mejorar el estado de las duchas

Really great property. Very secure and safe. You can’t enter the hotel per se without going through 2 levels of security. The hotel is in a walkable area to a lot of places of interest in Santiago. The room was clean and comfortable. The heating unit in the room made the room very cosy. Staff (all the males working the front desk and security desk) were supportive, super helpful and knowledgeable. Breakfast was very basic; but it’s free; appreciate that.

Todo bien con el hotel y la habitación, excepto que no aparece en la descripción que el estacionamiento está a 3 cuadras del hotel !!! Es algo que deberían transparentar...

Very friendly staff, perfect location, the rooms are not new but clean and comfortable. I would say there is room for improvement for the breakfast and also the drinks menu (stuff not available). But overall I would recommend this hotel and we will come back without a hesitation!

I really enjoyed my stay at Almacruz. The staff is amazing!

The hotel was as described on the website . The hotel was kind enough to give early checkin without charge. Most of the tourist locations in central is walkable.

Staff are friendly and professional. Just as the reviews all say, breakfast buffet is plentiful! We stayed clear of the eggs, but the fruit, pastries, and a la carte items were all fresh and delicious. Room was basic but clean, atmosphere in the common areas (lobby, etc) is like something from another time!

Location very good

The hotel has very few restaurants nearby but is within easy walking distance to metro and bus stops. The hotel itself is rather tired looking and the rooms could use some renovations. The included, self-serve breakfast had hot and cold items, including delicious fresh fruit. The work staff worked hard to keep it stocked but were often running behind due to the large number of people. The next time we go to Santiago we will probably choose to stay in Lastarria neighborhood as it has interesting shops and many restaurants.

Carpet was worn and stained but room was clean.

Hotel staff, from front desk to bell staff, were friendly and helpful even though I don’t speak Spanish.

Beautiful hotel, located in the historical center of Santiago. Elegant interior and the breakfast can satisfy any sophisticated taste. Plus the stuff is very friendly. I can highly recommend it! .

Room was great but we were unable to adjust air conditioning. Restaurant was great, as was breakfast. No bottles of water available tho … Hotel not in a lovely area

Good place to stay right downtown. But, like any large city you need to be careful. Lots of shopping and historical sites all within walking distance. Property is a little tired but very clean with super interesting decor. Overall a good spot for a 30 hour layover!

Room was very clean, pool area was great and location was excellent.

clean room, kindly, very good breakfast, but hall way carpet too old.

Room was very spacious and great aircon. Staff were lovely and we enjoyed our time immensely by the pool on the sun. Great breakfast as well. Maybe a bit on the dates side and the gym was tiny with only the treadmill working.

Yes the room was clean as was all the hotel and the staff were very helpful

Clean