Hotel was spectacular. Only downside was access to the spa. I booked with the impression that the grounds had a pool area from the pictures but it was actually a spa that you needed to pay to access. I think unless you having special massages the water area should be open to guest

Great staff!!

Great

Been here several times and it consistently delivers and always adds more features or amenities

This property is ideal for vacation business or pleasure. With one of the best restaurants in Madrid it’s a perfect choice Great fitness centre for athletes like me Definitely it’s my favourite place when I travel to Madrid

Always wonderful

Gym amazing. Food really good too. Room was nicely appointed and good value.

The hotel charged for additional beds and breakfasts that were not clearly disclosed n the booking terms on hotels.com. At check-in, under confusing circumstances (including reservation errors on the hotel's side), adjustments were made without a witten quotation or clear confirmation of total costs. Although some fees were paid at check-in, further charges were added at check-out without informed consent. This raises concerns about undisclosed pricing and lack of transparent authorization.

Beautiful hotel, super clean and the staff was great!

The location is away from the old town. I personally prefer the old town area. But the room is spacious and clean. Breakfast is standard buffet and has all we need.

Yes

Room was smaller than how it looked in the picture, Staff and amenities were very nice. One thing to improve is the elevators, from 3 of them one was out of service all time and the system they used for elevators was inconvenient. You spend a lot of time waiting.

Very nice hotel. I didn't receive my free bottle of sparkling wine with the expedia VIP.

Hotel smelled great

Espectacular

They first gave us two occupied rooms and did not really excused themselves for putting the other guests and us in a very embarrassing position. We felt it was a bit light.

Great time

Everything was perfect The staff very professional

The staff were so nice and cooperative

Bed is comfortable. The hotel has several restaurants