The shower in my room would not adjust temperature (no cold water) or turn off once I turned it on. I had to leave by the time maintenance was able to come up. The AC in the room was also very noisy. I was able to get a refund for night #2.

Room was clean and well stocked with amenities. Staff was helpful and and polite.

I already file a complain about my terrible check in and the issue I had. They finish my bad experience when I checked out. I already asked for the Air port transportation on Friday and I confirmed the time and car size. I changed the time yesterday night after suffering to get the front desk understand my request and she finally confirmed. I confirmed the time and the car size this morning. Today at 11:30am when I’d didn’t see my car I checked with the front desk and they said the car is waiting for you. I said there is no SUV. They said the car is smallest sedan available Toyota Prius. I refused the service as this is not what I request. I still insist that I need at least one night refund for all the issues I had with this hotel. They can contact me if they want or Expedia should get me the refund.

Rooms are out dated, and they really need to clean the elevator doors

Yes

Room was outdated looking, the toilet had issues and bed was somewhat saggy.

Its very old and needs serious refresh or at least better maintenance

The onsite restaurant was fantastic! Great food.

Facilities could use a uplift

Would like to see a hot tub added to the pool deck

Great location and polite and efficient staff. Older building, smaller rooms. Gym adequate with some broken things, very hot in there from sauna/pool. Bedding very mediocre - polyester and no real duvet, just a dirty looking one covered by a sheet. No cleaning services for rooms unless staying 4 and 5 nights. Quiet and peaceful.

Central to everything

Rodents in lobby pointed it out to front desk dident seem to care much

Experience was excellent

The property has been modernized with pedway access to the casino and local entertainment is nearby.

Great stay. Staff were friendly and helpful. Room was good.

Pros Excellent water pressure in the shower. Staff were efficient and professional. They handled everything promptly. The location is a major plus, with easy access to the waterfront and downtown Toronto. Cons The room itself needs improvement. The mattress was uneven, with a noticeable “sinkhole” in the middle that made for an uncomfortable sleep. Temperature control was inconsistent. We were either too cold with the system on or uncomfortably hot with it off, with no middle ground. Soundproofing was extremely poor. We could clearly hear full conversations from the next room, including a detailed discussion about a cheating spouse and demands for them to move out. This wasn’t just muffled noise, it was clear enough to follow word-for-word, along with hallway conversations, which made it difficult to relax or sleep. Furniture felt outdated, and some pieces didn’t function properly (e.g., drawers that wouldn’t close). Parking is paid and accessed through Scotia Square, which was difficult to find and unnecessarily complicated on arrival. Overall Fine for a quick overnight or business trip, but not ideal for a longer stay due to noise, comfort, and room condition issues.

The staff were very helpful, but there were mice running across the floor of the restaurant, the adjoining room doors had a big gap so it was very noisy, and there was black mold in the bathtub. It is an older building and I understand the difficulty in controlling these situations, but I probably wouldn’t stay again.

The rooms are dated but clean. No microwaves in the rooms and smaller than standard mini fridges make this place very inconvenient for a 4 night stay. My biggest annoyance was that the very limited gym was unbearably hot (well over 30 degrees celcius) and while maintenance did come to try to adress the heat it could not be fixed, and they were unable to open the windows or unlock the door to the terrace to let some cool April air in... Also having no coffee in the lobby in the mornings is hugely inconvenient! The restaurant attached keeps inconvenient morning hours. Being unable to get coffee before 8am on site is frustrating and atypical in 2026.

Felt like dirt around my ankles and feet in the bed … other than that everything else was clean and staff was pleasant