DoubleTree by Hilton West Edmonton

Explore DoubleTree by Hilton West Edmonton
9.0
Exceptional
From 1,256 reviews
Cleanliness

9.0

Room Comfort

9.2

Service and Facilites

9.2

Traveler Reviews DoubleTree by Hilton West Edmonton

Number of reviews per page
20
40
Top reviews
Hamza
icon-
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Disgusting rooms and horrible breakfast
laurie
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

great location
matthew
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

very good experience, got upgraded
Cameron
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great breakfast
Jan
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very kind staff, very appreciative of their hospitality
Tammy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was a nice place and comfortable.
Mona David
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Used all the facility as I stated there for conference and was great. Will definitely recommend the location.
Colin G
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A very nice stay. Very quiet. Rooms are VERY small.
Matt
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was wonderful, clean. Great stay
Erin
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This experience was completely unacceptable. We were traveling to Edmonton when we struck a moose on the highway. What followed was a genuine emergency—our son ended up in the hospital, and we were forced to completely change our plans. We immediately contacted the hotel, explained the situation, and the manager assured us that a refund would be issued due to the circumstances. Since then, the hotel has gone silent. Calls and messages have gone unanswered, and they are now refusing to honour the commitment that was made to us. A business is defined not by how it treats guests when everything goes smoothly, but by how it responds when families face a crisis. In our case, there was no compassion, no accountability, and no integrity in following through on what was promised. We were dealing with a hospitalized child and an unexpected emergency, yet the hotel chose to ignore us and disregard their word. Potential guests should be aware of how this property handles serious emergencies. Based on our experience, promises mean very little once they have your money. Beware.
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Annemie
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great Hotel! Very friendly staff! Coffee in the room would have been nice but overall the stay was great! 😊
James
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Being convenient for dinner theatre
Priscilla
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is pleasant, appealing, and clean. Ample parking, a restaurant, and a bar on site
Heidi
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean rooms and nice spacious room!
Candice
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Horrible parking. Garage door smashed on my truck. Argued with the staff about the door closing for no where. Another person parked outside and truck was broke into. Place is clean. Wasn’t impressed with staff and won’t stay there again.
Conrad
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Loved it, always functions going on so the hotel has a bustling lobby, also loved the full course breakfast buffet
Delish
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good
Trevor
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Beds are very comfortable.
Daisy
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I liked the view!
Kelly
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great!
Number of reviews per page
20
40