Overall Ratings & Reviews Holiday Inn Express & Suites FT. LAUDERDALE-PLANTATION by IHG, an IHG Hotel

Clean and convenient

Excellent service

Excellent

Cleanliness, and the area.

*

No stores nearby

The hotel itself was very nice. We were there for 5 nights and they did not come and change our bedding. We asked a staff who was cleaning the room next to us and she said our room was not on her list of rooms. When we came back our bed was made but not with clean sheets. The pool area was a very big disappointment. Very small and not many chairs and there were broken chairs there as well.

There were roaches in my room! Staff was helpful to move to another room where i also found roaches... Definitely will not be back!

It was quiet

A suite should provide kitchen utensils and table settings. Also a refrigerator that cools well and can hold a pizza and whole chicken.

The sheets were not clean, breakfast poor and front desk employee has not courteous at all!

Everything was perfect and clean. Breakfast was amazing. Staff was very friendly

Staff is really helpful and friendly

Very friendly staff...

Great area

Dead roaches in the lobby hallway, a roach crawling across my room, towels smell as if only water is used for laundry and then left to damp dry. Flimsy lock on the room door.

The check-in was very quick and easy. My room was very spacious, clean and comfortable. The location was great, as it was in the middle of where I needed to go. Plenty of restaurants nearby. Will definitely stay there on my next trip.

From the irascible front desk manager who fails to appreciate that guests will value their stay based on how they are treated, to the gossipy Bahamian receptionist who over shares her tall-tales about her life ad nauseam, to the obnoxious Jamaican cleaner who doesn't comprehend how to keep a respectful distance from a paying guest, to the hostile Haitian housekeepers who clean the room (even basic service like changing the sheets & replenishing the towels) only IF they feel like it, and etc. I found this IHG property to be sorely lacking in courtesy, decency & professionalism - the very basics required for the hospitality industry. The property's only saving grace is it's location - which can be augmented by a few very necessary updates/upgrades to the facility's 'infrastructure' - like the elevators, both of which broke down on the same day and cost me an additional four (4) days' stay there, since it was impossible for me to take my bags down four flights of stairs ... SUCH a deal!

Property is excellent

Excellent