Overall Ratings & Reviews The Independence Inn Charlotte/Matthews Hotel

Great

My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.

The halls smelled like smoke . . . The bathrooms are very outdated

The staff was really great but the rooms were unkempt, leaky faucets and toilets . I found a used bandaid in my freshly “cleaned “ bed when we had to switch rooms because of poor plumbing , the bathrooms had hair on the floors and the smoke from cigarettes travelled to our non smoking rooms. The best thing about this place was the staff - all super friendly and accommodating but the rooms were very unclean.

Pros: The hotel was clean, staff was friendly, beds were pretty comfortable, hot breakfast, and convenient location. Cons: The entire hotel smelled like marijuana. Literally the entire hotel: the parking lot, the elevator, hallways, and everything in the rooms (bed linens, carpet, towels etc). On arrival, the hallway on the floor with our rooms was actually smokey. I told the staff at the front deck about the smoke and they said they would “look into it”. The smoke and smell was so bad that it stuck to our clothes and hair. We embarrassing arrived at a wedding with our family smelling like weed. We stayed two nights and smoke situation was TERRIBLE the entire stay. We also saw people (unsure if they were guests, staff, or non hotel people)) smoking weed and drinking out of brown paper bags in the parking lot. Morning to night, this place was smokey and stinky. The hotel is older, but clean and comfortable. Had it not been for all weed smoke/stink, we would consider staying again.

Great customer service

When we checked in we had to wait while the employee was fixing issues- which is fine in itself- but then we found stains on our sheets and our mini fridge did not work. When asked to just swap these items we were told it would be done and wasn't which caused our food to go bad. They ended up swapping us to a new room which the bed in was pretty awful. Paint was falling off the walls and the wifi was barely useble. The guy at the desk on the afternoons was great and breakfast (and the breakfast attendant) was good as well.

The hotel is not what it looks like online. they need to update their photos. its basically a trap/ghetto hotel. the ceiling in our room was all over the floor like it needs to be remodeled or cleaned or maybe just throw the whole building away and start over again. only perks is that its very close to great dining options and shopping.

Food is really good and the staff is very friendly and TVs have app

The property was in a good location, close to many attractions. There was plenty of well lit parking. The rooms were clean and appeared to be well maintained. Overall for the price I was very happy.

The staff was very friendly with us. The only thing that I did not like is that our key cards kept deactivating even without having them near our cell phones.

It was fine

Booked 2 rooms for the night check in was easy got our rooms and key cards went up to the rooms my husband and I had one and my father had the other well we walked into our room and it was a mess it had not been cleaned. Went back to the front desk told the gentleman working he immediately apologized and changed our room. Go back up to the new room we walked into it and the bed wasn’t made nor was the trash taking out and then found out that the room my father was in the bed also wasn’t made up in it so I called down to the front desk and told him. We went back down to the front got 2 new rooms. Went back up my father went to his room and his was good so my husband and I went to ours and again it was not ready either. Back down we went at this point I’m upset and irritated but the gentleman was so nice and he even double checked the housekeeping papers to make sure the rooms he had previously put us in had indeed been marked as cleaned He even went up with us the last time to make sure the room was actually cleaned and to check the previous rooms. If it wasn’t for him being just as upset as my husband and I would have gotten my money back and went else where other then that it is a nice quite place

Let’s do some pros and cons, starting with the pros: check in and check out was

Inexpensive. Elevator was barely functional. I had to request my room be cleaned up from the front desk, it was only cleaned once. My room key stopped working twice. The smell of cigarettes and 420 was potent every day.

It was very nice as well as the workers I love staying there

I liked the abundance of parking as most places struggle with having enough spots. I liked the comfort of the room.

Old property but clean. Staff is great. Beds are comfortable. Safe are. Easy parking. Good location

Terrible toilet that whistle everything looks old and nasty front desk clerk took a photo of my license forgot to give it back then I remembered went back down after trying to get some sleep after all the noisy people at the inn n then he got mad when I saw my license n I reached over to get it after he wouldn’t make eye contact with me

Several things bothered me. The south entrance had a hugh hole in the pavement. The snack machine did not work even though it was full. Drink machine would not take my coins. The bath tub was rusted in several spots. The shower's water would not stay a consistent temperature. The wallpaper in the bathroom was peeling off. The refrigerator in the room appeared to be working, but my drinks were hot the next day. Just a sad place to stay.