Bournemouth Highcliff Marriott Hotel

Explore Bournemouth Highcliff Marriott Hotel
8.6
Very Good
From 635 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Traveler Reviews Bournemouth Highcliff Marriott Hotel

Number of reviews per page
20
40
Top reviews
Michelle
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parking is limited, and if the car park is full, you'll need to leave you car in a municipal car park nearby. If you want a space close to the hotel, you can pay up to £48 for twenty-four hours! This wasn't ideal, but we managed. The hotel was lovely and clean, and the room we stayed in was excellent. Our check-in was soured by staff questioning what we'd booked and trying to push us to stay in the garden rooms. We booked the King Suite with our dog. The hotel was advertised as dog-friendly. We arrived, and they tried to offer us a stay in the garden room instead. They told us that we should have contacted the hotel directly to obtain consent for bringing our dog. We'd already contacted their customer services team to check, and they told us not to contact the hotel. We were told that there was an additional fee of £45 for our dog to stay, as they'd need to get the room cleaned afterwards. We paid the fee. We were again asked about staying in the garden room. I told them that we will stay in the room we paid for, and they finally relented. We had a lovely stay in the room, so when we checked out in the morning, we asked about booking again, only to be told, flatly, that dogs are not allowed in the hotel. This is contradictory, as if dogs aren't allowed to stay, why would you need an option to pay a supplementary fee of £45? They told us we could only stay again if it was in one of the garden rooms. Frustrated, we left without booking again.
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Tricia
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a lovely room overlooking the beach. My rating was for the food which was good but not up to the standard \I would have expected from this hotel.
Gary
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Swapped out sea view room, sadly, but hotel had an old world charm and the hottest swimming pool I've ever been in. That's not necessarily a good thing unless you're someone that doesn't want to swim and then you're fine. Staff were warm and welcoming, lots of flash cars on the driveway. Really liked the look of the rooms by the pool. Breakfast was a bit busy and staff a little frazzled but pleasant. The wallpaper in the bar was amazing. Wonderful location, the higher the floor the better - if you're put on the first floor (like us) and not given the room you're booked, then you're clearly not an A-lister... :-). Room was wonderful.
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Amanda
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

very expensive for a one night stay
Tracy
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place to stay right next to the beach
Jen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Another fabulous stay at the Marriott. Thank you. I was treated to an upgrade to celebrate my special birthday and it was absolutely wonderful. Thank you. Wish I could afford to stay longer!
Natasza
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Love this hotel! Appreciate how well maintained it is and the view and bar are lovely. The staff are always so welcoming. Thank you! :)
Clive
icon-with Pet
with Pet
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good breakfast general staff (bar restaurant etc) excellent. However front desk inefficient & duty manager CALLUM was rude & dismissive . With that attitude he has no future in hotel management. Front desk were super efficient in taking unauthorised payments from credit cards but not so good in refunding!! Hotel overall appearance tired in need of redecorating throughout. Large cracks in outside walls. This is probably due from recent cliff face collapse. Not up to Marriott standard & would not stay again. Overall not an enjoyable holiday.
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Abayomi
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location with great views of the sea.Very charming and polite staff
DEBBIE
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Windows in bedroom nailed shut which was a bit of an issue suffering from claustrophobia.. Room clean comfortable. Staff nice
Neil
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a great Family room that has been refurbished, with a view of the pier/prom. Loads of space and really nicely decorated. Breakfast was good, with loads of choice at the buffet. If I had any criticism, it would only be that hotel bathroom designers hate people over 6ft
Chris
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

All good
Jane
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Our room overlooked the beach, it was clean and pleasant but there are no drawers to put clothes in.
elmamon
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The junior suite is excellent, would definitely recommend it over other rooms
Kevin
icon-
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean well appointed room.Great location
Jennifer
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was clean (although there was a half eaten pizza from the last guests that the cleaners missed and was there throughout our stay), the basic service was great breakfast was good and staff were helpful and friendly. The view from the bar and restaurant was great. As it was a special occasion we had paid extra to upgrade the room and were a bit disappointed with that. We paid for a signature sea view room and while we did have a sea view all we could see from our bed was the wall of the hotel, so couldn’t really enjoy it. The room was also quite tight and looked like we had been given one of the smallest on the floor which was also disappointing. I would stay here again but would say that the upgrades are not worth it. Stick to a standard room and you won’t be disappointed.
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Rebecca
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a wonderful stay at this hotel! The family room we had was on the 4th with a lovely view of the pier. It was spacious and comfortable. We ate at the restaurant a few times too. It’s not cheap but the food is good and the staff were lovely. Not sure
Anthony
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Pets were welcomed. Staff very friendly. Tennis courts and swimming pool both closed.
Charlotte
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Lovely Hotel, right by the beach Everything within walking distance. Will be staying again.
kevin
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

great location
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