Overall Ratings & Reviews The Willows Hotel

Friendly staff and very comfortable beds. We enjoyed our stay here.

Put on the provided white fluffy robe only to find a used razor in the pocket. That’s bad, but I think the more alarming part is it highlights they don’t wash the robes after each stay. Disgusting. Bright white towels, always nice, but….the two wash cloths had stains on them. Really have to question the housekeeping here.

In the pocket of the bathrobe was a dirty razor. That itself is concerning but the fact it means they didn’t wash the robes before we got the room is most concerning.

Good experience

Nice room and check in person very nice. Great location and safe area. Built in 1906 so classic. Bed very comfy

Nice, quiet, clean.

A bit noisy, small room, bad water pressure

Quaint small hotel close to restaurants and Wrigley Field

I enjoyed the design of the property and inside the property. things were very clean and easy to use! the beds were absolutely comfortable.

👍

All good

Staff great…definitely needs a face lift, but it is a 100 year building. Room was surprisingly large…but dated furnishings. Super location. Most important very quiet neighborhood setting. Overall…still would stay again

Beautiful building, lovely staff, excellent location. However, the rooms are cold and we had to run the water for an ridiculously long time to get even warm water. Does not provide breakfast although there is free coffee in the lobby. Has minibar but no microwave in the rooms. Nearest parking is a public lot a half block away that is currently being run by a company that does not staff - instead one has to register via a QR code and is automatically charged. Cell reception is bad in the lot so that can take a long time for a tired traveler. Neighborhood was noisy due to garbage trucks and motorcycles.

Great neighborhood location

The art work in the lobby made me smile and the warm halls made it feel more like home!

The water pressure to the shower was extremely low. The water to the shower was lukewarm. The flushing handle to the toilet was broken and I had to fix it so that it would flush properly. The Mitsubishi wall AC unit was not operating. There was a musty smell throughout the building. We certainly were not greeted with any sort of enthusiasm, not mean but rather indifferent. We could barely hear the front desk clerk when he spoke.

Hotel is clean, comfortable, and walkable. The living room is especially nice with a fireplace, coffee, and homemade cookies.

Absolutely not a good stay! The manager and the staff are just unprofessional! In particular, the manager is very unprofessional. I called the manager repeatedly to no avail. I was told “she doesn’t call customers back. You will have to call her when she’s available.” Once I did speak with her, she confirms that she has too many calls and doesn’t have to call customers back. Additionally, a night desk clerk named Zach was simply dismissive. He seemed bothered when asked questions, always on his cell phone and would not make eye contact when customers returned to the hotel. A shame, such a nice area and hotel. The lack of customer service takes away from enjoying the hotel and neighboring sites.

Location is perfect for a weekend near the lake.

It was a little loud. They have radiators that whistled all night, and wither the group upstairs or across the alley were up all night partying.