Great location

All good but most staff couldn’t speak English

Advertisement for pool and hot tub. None to be found. Also, coffee makers in rooms but have to go to restaurant and PURCHASE coffee for in-room coffee maker. Major disappointment. Room key kept not working.

This hotel was by no means 4 stars. The water from the shower leaked from under the door and flooded the bathroom with each use. Although we specified a queen bed the bed was at best a full and had only 2 small pillows. Even when the do not disturb sign was on the door the cleaning staff insisted on banging on our door several times at 8am, and once even just barging in. The sound from the hallways carried under the doors and talking by staff and neighboring rooms woke us up several times before 7am. Overall the hotel was very dark and dated and with the pool and hot tub being out of service there was very little to look forward to or enjoy at the hotel.

The hotel was nice based on cost and location. My one complaint is the cost of laundry and no option to do it yourself and that the pool and hot tub were closed for annual maintenance which was not noted on their website or our reservation. One of the main reasons I chose the hotel was for the rooftop pool!

Está buen todo

Elevators too slow, Air conditioning in room was a nightmare With these two problems the rest of services did not count

Great staff

Did not use.

The pool was very nice and warm

Facilities looks old

They didn’t have the pool open, but other than that it was great.

Old, very noisy hotel.

Si

The pool was out of order without any prior notice. Not a great turn of events for someone with kids

Had great stay

La habitación estuvo muy bien

Staff is great, Room is okay, carpet is aging in the rooms, Otherwise quite clean

Great location!

Clean, modern, high-rise hotel with glass elevator. Standard room with very standard amenities and a very firm bed. 5-10 minute walk to el Monumento de la Revolucion. Favorite feature was the rooftop pool, which was heated, so it could be enjoyed even on cool evenings. Discovered a nice neighborhood across el Paseo de la Reforma, with good restaurants.