Renaissance has normally been our go-to hotel in São Paulo, and in the past we have consistently rated it 5 stars. Unfortunately, this stay missed the mark by far. When we arrived, there was a used towel still hanging in the room, which made us question whether the room had been properly checked before our arrival. The room was also not cleaned during our short two-day stay. We called in the early afternoon to let the hotel know that the room had not been cleaned, but housekeeping was only sent at around 10 p.m., which was obviously too late and we refused the service. In addition, we ordered a dessert for our child and were told it was chocolate, but what arrived was a coffee-flavored dessert. These issues together made the experience feel well below the standard we usually expect from Renaissance. We hope this was an exception, but unfortunately we cannot give the hotel our usual 4.5/5-star review this time.

FANTASTIC PLACE

Na

Excellent overall

Good

Property a bit dated.

Clean, confortable, Staff very friendly but it is a 4 Star Hotel.

Amazing location and staff. Will definitely stay here again for longer.

Spotless. Premium service

Front desk service is excellent. Especially the lady working there, Livia, was professional, nice, friendly, and patient. she made guests really want to come back!

Great stay

Everything was great. Except room was small for 3 people.

Best location just off Paulista Avenue.

Wonderful hotel. Wonderful staff. Wonderful experience.

Everything was just great; everyone was friendly and welcoming!!! Special thank you to Beatriz (reception) and Pedro (bar/restaurant).

Amazing staff, especially Nina at the front desk. Our room was clean - just a tad outdated, but the bed was oh so comfortable. Loved the lobby bar! Great vibes. Will absolutely stay again.

Excellent

Very good business hotel

Excellent hotel with extremely professional, efficient and friendly staff.

Staff