There was a person screaming in the hallway outside our room and banging on their room/slamming doors very loudly from 1:30am until 3:30am. I understand not wanting to put hotel staff in danger 100%, but police should have been called. It sounded very much like a domestic disturbance.
When asked about our stay upon checkout, there was very little apology. The receptionist was even hesitant to give us a free water bottle because we weren’t rewards members. It felt very much like they didn’t care about our experience.