The room was not clean when we entered. There were dead bugs in the tub and some unknown substance near the sink. The white towels had brown / red stains. We asked for a change of the towels and those also had brown / red stains. Hotel is pretty old - paint is flaking off everywhere. No slippers in the room (had to ask for it). No tooth brush / tooth paste. Calls to conceirge were not answered. In terms of staff, I expected them to move my bags into my room given I'd dropped off my bags with them prior to my check in and then went outside for lunch / to explore the city. Spa wise - pretty well equipped with 2 saunas, 1 steam room, 1 salt room and 1 ice room.

Hotel would benefit from some modernisation but the spa is great, as are the staff

Great staff and the spa is lovely. Overall the hotel/rooms are quite dated and in need of modernising

Enjoyable pool, loved the secr

Great

Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience.

The spa was nice but good do with some tidying/refurbishment

Room was lovely and upgrade offer ended up being a suite rather than just a garden view. Spa was great but a little tired and needing some maintenance

Room was luxurious and clean

Nice hotel but they seem to be cutting back on the little things, I guess they are trying to save money

Good Allround

Tired hotel in need of some TLC. Tired room, no net curtain so everyone walking past could see straight in ... Bathroom extremely tired and dated. Not many staff but those that were around were helpful. Breakfast not worth the cost... Under 15 mins walk to town. The location, free parking and spa are good .. although spa again is tired. Impossible to get treatment so book this ahead if you can.

Small pool

The spa and the availability of both the indoor and outdoor pools was great! A slight shame about one of the saunas being closed for repair, but the other one was good too. The staff were incredible and very helpful!

Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating.

Excellent stay .. I cannot understand some of the negative comments I read on Bath Spa. Excellent front of house and housekeeping. Great Breakfasts and Spa Experience - Property and room also great, with plenty of parking. Book you wont be disappointed.

Took 4 attempts to get non feather pillows then breakfast the next morning took 25 minutes to get pot of tea and was even asked after 20 minutes what coffee had we wanted. I had to go and ask staff after 10 minutes of sitting at the table to order our breakfast which then took another 10 minutes for someone to take our order. Then breakfast came out after 1/2 hour but was missing items. Then when checking out reception staff person was extremely rude when my wife put card in the glass bowl which was whipped out and we were told that was the apple bowl. Bathroom in room was very worn and tired. While the location was great and room spacious and comfortable beds we felt that the very poor service let the whole break away down especially with the cost of the 2 night stay was over priced and disproportionate for the quality of the hotel. Will definitely not be staying again after such a disappointing stay.

Beautiful hotel and Spa

Excellent facilities, lovely spacious room. Great breakfast and spa.

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.