The girl on reception when checking in was really helpful and easily the best staff member we encountered. After that, things were very average. The room looked tired an in need of some love as it had stains on the carpet and felt flat in colour. Breakfast was very poor service, with only 4 tables to serve the 2 staff struggled to offer any level of service. If you throw in how much they charge per room, this is definitely a hotel trading on location and historical levels of quality. Not worth the money and there’s better places nearby for less

The hotel is not only showing some obvious wear in both the rooms (furnishings) and public areas (corridors/lifts etc.) but particularly could have been improved by simply paying attention. Outside lawn bar areas/furniture are not even being wiped down and this is a highlight area for this hotel. Rooms are not made up in a timely manner 3:45 in the afternoon seems rather late for any room not to mention a suite you want to enjoy time in. Staff comments were less than helpful. This was a 4 day stay and a bit disappointing.

Excellent

Excellent location but disappointingly no more than a 3*. Room decor and furniture very tired. Whole property needs redecoration and carpets throughout. Completely empty minibar and no drinking water in the room. We were sent a message prior to check in from the hotel offering us a room upgrade but wanting to charge us extra if we accepted it. Surely if there were rooms of a better standard unoccupied would it not be a prudent move to offer those to guests paying 4* prices.

No toiletries in the room shower gel etc Evening meal was nice Breakfast was average Bed was ok Bar ran out of beer I was drinking had to change Staff were good Overall I felt very underwelmed by the place

Nice time overall. Disappointed there was no hot water Saturday night & that we didn’t get robes as stated we would in the deluxe rooms. Also toiletries very sparse had to ask for soap. Was thankful we upgraded the room for our parents as their room was lovely. Fabulous view. Staff were delightful but think they could do with more as not enough of them to provide the service you would expect ( isn’t their fault just not enough of them) Breakfast was lovely and we were very grateful for the later checkout.

The hotel has an excellent location but is really tired and dated. The hot water didn't work one day (was fixed quite quickly) and the normal pressure was just terrible in the shower. Just don't think it has had much money spent on it so feels really tired but is a beautiful old building and bet the outside space in the summar is amazing! They defaut "don't clean" for rooms so you do have to ask, which is no problem as we asked and they cleaned just doesn't feel the kind of standard you would expect for the hotel. Breakfast seemed pretty chaotic on some days. Staff were mega friendly.

Breakfast was ok bar ran out of drinks I expected a hotel of this stature to be able to supply basic things like shower gels hand soap but they were not in the room The staff were very good Overall I felt very underweamled

I’ve stayed here many times before and was sadly disappointed this time. On arrival the receptionist was offhand verging on rude. There was a kettle in my room but no base with a plug. No shower gel in the bathroom and no hot water this morning. My room was near a generator (I realise this is just bad luck of course) so I got very little sleep. Overall the experience was very below par I’m afraid….

Idyllic setting on the Thames. Lovely hotel and standard room big with very comfortable beds.

This time of the year having the large windows open to let in the fresh air was delightful

room wasn't cleaned properly, exterior of hotel was starting to look shabby, the evening meal was a disaster Staff tried hard but got the impression management was cutting corners. We stayed there 15 years ago and it was great but now, no never again

The room was very comfortable, although there was some noise from the external fans on the flat roof. Breakfast was good with a wide choice. The site is excellent and nearly all the staff was welcoming and smiling.

Hotel overall felt neglected, in need of some maintenance and better upkeep. All staff were very helpful and lovely.

Wonderful room and comfortable with all we needed.

The hotel is looking 'tired'. Shower door was smeared, Had a power cut during the evening and the staff were very busy. 20 minutes to be served at the bar. Overall pleasant but no where near as good as it used to be.

Staff attentive

Stayed in a very spacious suite. Nice bed, tv in bathroom but couldn’t get it to work….tight on toiletries, one mini shower gel is not enough for 2 people. Supper in restaurant was good. Breakfast was ok but really grating was full English was included in b&b rate but if you wanted avocado on toast a £6 supplement as was smoked salmon and and scrambled egg as was 2 more items…..only had cheap white bread for toast. Continental selection was poor. Staff tried hard but understaffed especially in the bar in the evening. Hotel is in a beautiful setting and close to walk to high street where there’s some good shops.

Lovely stay, in a beautiful setting :)

Very friendly staff